IT Support Analyst
The Dolese Promise is built on a foundation of integrity driven by our passion for quality, safety, and reliability. We are one of Oklahoma's most respected employee-owned companies because of our people and our values. We strongly believe in positively impacting our communities through our products, our actions, and our financial support.
Being a part of the Dolese team affords a unique opportunity to join an organization that rewards its owners through profit sharing. Our employees are one of our most important resources, which is why we promise to deliver.
Dolese Delivers :
- Stable Foundation
- Treat with Respect
- Safe Environments
- Employee Focus
Job Summary
The IT Support Analyst will work in conjunction with the Infrastructure Team and Help Desk to provide service and technical support to all Company locations throughout Oklahoma. This position is primarily responsible for providing support services to our remote locations but will also provide service and support at our main office.
Key Responsibilities / Essential Functions
Resolve technological problems of varying size and complexity with thoughtfulness and professionalismCollaborate with field locations to manage their support needsPerform Break / Fix repairs, recognize support trends, and implement solutions to fix core issues at assigned locationsField support calls from the Help Desk and provide remote supportCommunicate with end-users on a regular basis via ticket updates, emails, and callsMaintain, analyze, troubleshoot, and repair computer systems, hardware, computer peripherals, and testing solutions and develop approaches to prevent future problemsMaintain onsite networks and devices including network switches, wireless, fiber cabling, Cat6 cabling, cable and rack management, and IoT devicesBuild relationships and a level of trust with fellow Dolese employees that work at remote locationsRegular attendance at the worksite or assigned work locationOther duties as assignedQualifications
Education & Experience :
High school diploma or GED required0 -5 years of experience in an IT Support or IT Field Support roleExperience with Microsoft ProductsExperience with network topologies and data cabling (Cat6, Low Voltage, Fiber) (preferred)Experience with wireless solutions, antennas, point to point, and wireless security (preferred)Experience supporting Citrix / RDS Environments (preferred)Experience with VeloCloud, Sophos, Solarwinds, Intune, and Cisco Call Manager (preferred)Knowledge, Skills & Abilities :
Must be available to be on the road most of the time assisting our field locationsMust be a self-starter with a sense of urgency and a willingness to communicate openly with the team and customersHigh attention to detail with proven analytical and problem-solving skillsAbility to work independently with advanced organizational and task prioritization skillsPossess and maintain a valid driver's license and good driving recordExcellent interpersonal skills and a positive attitude that fosters effective relationshipsExcellent verbal, written, and comprehension skillsMust be able to work a flexible schedule including early mornings, nights, and weekendsPhysical Requirements
Lift, push, or pull objects of various dimensions up to 50 lbs. of weight frequentlyAbility to perform 80% sedentary work and tolerate prolonged standing / sitting / walkingAbility to repeatedly balance, bend from the trunk, crawl, kneel, push and pull objectsAbility to use hands and fingers to handle or feelAbility to verbally communicate, hear, and seeEEO Statement :
We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, genetics, marital or protected veteran status. Dolese provides 'reasonable accommodations' to qualified individuals with disabilities in accordance with the American with Disabilities Act and applicable state and local laws. If you need a reasonable accommodation in order to complete the application process please contact the Human Resources Director.