Job Summary
The Client Project Manager leads high-visibility client initiatives and operational projects, serving as a strategic partner across internal and external teams. This role drives project execution, client satisfaction, and continuous improvement, while fostering strong relationships and delivering measurable business outcomes.
Key Responsibilities
Project Management
- Define project scope, goals, and deliverables aligned with business objectives
- Lead cross-functional collaboration with internal teams and stakeholders
- Track milestones, manage risks, and maintain clear project documentation
- Ensure timely and accurate delivery of initiatives using structured methodologies
- Adapt project management approaches to team dynamics and business needs
Client Relationship Management
Serve as primary liaison between client and Compass teamsBuild and maintain strong business relationshipsResolve issues proactively and escalate when necessaryFacilitate strategic conversations and ensure client expectations are metOperational Excellence
Analyze processes and recommend improvementsIdentify opportunities for efficiency and innovationSupport contract growth, retention, and execution of obligationsStay informed on industry trends (Office Coffee, Micro Markets, Vending)Financial Analysis & Recommendations
Analyze vendor, client, and internal financial performancePresent insights and recommendations to clients and internal teamsLead financial modeling and proforma developmentDrive change initiatives that improve financial outcomesLeadership & Accountability
May supervise Account Coordinators or Client Service ManagersLead strategic initiatives and contribute to key account planningEnsure deliverables are met on time and aligned with KPIsPromote a culture of collaboration, urgency, and client focusQualifications
Required :
5+ years of operations experience5 years managing complex enterprise projects with change management componentsHigh school diploma or GEDExperience with POS reporting requirementsStrong analytical, problem-solving, and decision-making skillsAdvanced proficiency in Microsoft Office (including Planner)Excellent communication, presentation, and relationship-building skillsAbility to manage multiple priorities in a fast-paced environmentPreferred :
Associate's or Bachelor's degreePMP or Lean Sigma certificationSupervisor experienceExperience with ERP systems (Oracle, SAP, JD Edwards)Familiarity with reporting tools (Business Objects, Crystal Reports)Intermediate PowerPoint skillsCompass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Associates at Canteen One are offered many fantastic benefits.
MedicalDentalVisionLife Insurance / ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by site / state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Paid Parental LeavePersonal LeaveAssociates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
Req ID : 1478697
Canteen One
ISAAC Warren SMITH