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Study Abroad Program Associate

Study Abroad Program Associate

InsideHigherEdRaleigh, North Carolina, United States
3 days ago
Job type
  • Full-time
  • Part-time
Job description

Posting Number : PG194750SP

Internal Recruitment :

No

Working Title :

Study Abroad Program Associate

Anticipated Hiring Range :

Commensurate with education and experience ($48,000 to $52,000)

Work Schedule :

Monday - Friday, 8 : 00am - 5 : 00pm

Job Location : Raleigh, NC

Department : Study Abroad Office

About the Department :

A unit within NC State Global, the Study Abroad Office provides access to high-impact international experiences by offering a wide range of credit-bearing programs. Our dedicated team advises students, administers programs, and provides comprehensive support for study abroad. We’re committed to developing culturally competent students prepared to engage in today’s global society.

NC State Study Abroad is seeking an experienced professional to manage all front office operations and provide administrative support critical to the success of study abroad programs. Reporting to the Assistant Director of Advising, this position offers a unique opportunity to work closely with stakeholders across the university and in collaboration with all areas of the Study Abroad Office.

Wolfpack Perks and Benefits :

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being.

What we offer :

  • Medical , Dental , and Vision
  • Flexible Spending Account
  • Retirement Programs
  • Disability Plans
  • Life Insurance
  • Accident Plan
  • Paid Time Off and Other Leave Programs
  • 12 Holidays Each Year
  • Tuition and Academic Assistance
  • And so much more!

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership , and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer : Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Essential Job Duties :

The Study Abroad Program Associate serves as the welcoming first point of contact for students, families, and campus partners exploring global opportunities. In this role, you’ll combine your organization, communication, and empathy skills to support students from initial inquiry through program completion. You’ll help maintain accurate records and ensure smooth coordination across offices.

Key Responsibilities :

  • Serve as the initial point of contact for students, families, and partner offices encouraging participation, highlighting the benefits of studying abroad and fostering a supporting environment from initial interest to re-entry
  • Manages the primary study abroad email account and front reception.
  • Provide accurate, courteous responses to inquiries about study abroad policies and procedures, helping resolve challenges as they arise.
  • Support the study abroad application process, maintain course pre-approvals, and process transcripts with academic units and the Registrar.
  • Prepare group travel packets, monitor pre-departure requirements, and coordinate post-program evaluations using Qualtrics.
  • Manage the student travel registry (International Travel Gateway), process insurance enrollments and billing, and communicate compliance requirements.
  • Hire, train, and supervise student employees to support office operations and special projects.
  • If you are a compassionate, student-centered professional who thrives in a collaborative environment and enjoys helping students achieve global learning goals, we invite you to apply and join our globally engaged community.

    Other Responsibilities :

    In addition to the core responsibilities of this role, there may be occasional opportunities to take on additional duties. This offers an opportunity to build on your skills, explore new areas, and gain a deeper understanding of the department’s operations.

    Minimum Experience / Education :

    Bachelor’s degree; or an equivalent combination of training and experience.

    All degrees must be received from appropriately accredited institutions.

    Preferred Qualifications :

  • Effective communication and listening skills, with the ability to convey information clearly and build positive relationships with students, families, and campus partners.
  • Proven attention to detail and accuracy when managing records and meeting deadlines.
  • Experience working in a higher education or international education environment.

  • Collaborative and adaptable, with the judgment to make sound decisions and contribute to a supportive team culture.
  • Comfortable using Microsoft Office, Google Suite, and database systems to manage student and program information.
  • Required License or Certification :

    N / A

    Valid NC Driver's License required :

    No

    Commercial Driver's License Required? :

    No

    Job Open Date : 11 / 18 / 2025

    Earliest Close Date (Positions will be posted until 5 : 00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.) :

    11 / 25 / 2025

    Notice to Applicants :

    Please note that the work history on your resume, must also be included in your application.

    Special Instructions :

    Please attach a resume, cover letter, and contact information for three professional references.

    Position Number : 00111697

    Position Type : SHRA

    Position Classification Band Title :

    University Program Associate

    Position Classification Band Level :

    Journey

    Position Classification Salary Range :

    $ 35,589 - $ 64,499

    Salary Grade Equivalency :

    NC09

    Alternate Option :

    If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

    Full Time Equivalent (FTE) (1.0 = 40 hours / week) :

    1.0

    Appointment : 12 Month Recurring

    Mandatory Designation - Adverse Weather :

    Non Mandatory - Adverse Weather

    Mandatory Designation - Emergency Events :

    Non Mandatory - Emergency Event

    Time Limited Position :

    No

    Department Id :

    390301 - Study Abroad

    EEO :

    NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

    If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu .

    Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

    NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

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