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Sr. Specialist, Deposit Research
Sr. Specialist, Deposit ResearchFirst National of Nebraska • Omaha, NE, US
Sr. Specialist, Deposit Research

Sr. Specialist, Deposit Research

First National of Nebraska • Omaha, NE, US
30+ days ago
Job type
  • Full-time
Job description

Job Opportunity At FNBO

At FNBO, our employees are the heart of our storyand we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

Summary of the Job :

This position is responsible for researching and resolving internal and external requests for adjustments while supporting account information accuracy. The role requires strong cross-departmental collaboration to enhance customer satisfaction and retention while ensuring compliance with bank policies, laws, regulations, and the BSA / AML program.

Key Responsibilities

Core Functions

  • Research and resolve adjustment and research requests with precision and timeliness
  • Process and fulfill subpoena requests for Legal department
  • Conduct balance reconciliation and research for General Ledger accounts
  • Maintain organized warehouse storage of records
  • Actively participate in daily Continuous Improvement MDI team processes

Cross-Departmental Collaboration

  • Serve as a liaison between operational departments and customer-facing teams
  • Build and maintain productive working relationships with key internal partners including :
  • Corporate Treasury Services (CTS)
  • Retail Banking
  • Legal
  • First National Information Technology (FNIT)
  • Other First National Operations (FNO) groups
  • Audit and Compliance
  • Collaborate with other financial institutions to resolve inter-bank inquiries
  • Advocate for customers' interests across organizational boundaries
  • Performance & Development

  • Meet or exceed department accuracy and productivity standards
  • Complete all assigned formal and on-the-job training to maintain role competency
  • Contribute to process improvement initiatives across departmental boundaries
  • Understand and anticipate customer needs, providing solutions that exceed expectations
  • The Ideal Candidate for This Role :

    Basic Qualifications

    Education & Skills

  • High School Diploma or GED
  • Excellent oral and written communication skills
  • Proficient with PC / Microsoft Office applications
  • Strong email communication skills with proper grammar and punctuation
  • Work Style & Attributes

  • Self-motivated with ability to work independently in a diverse, fast-paced environment
  • Exercises sound judgment within established policies and guidelines
  • Detail-oriented while understanding appropriate level of precision for each situation
  • Effective multitasker capable of meeting Service Level Agreements (SLAs)
  • Collaborative team player who builds effective relationships across departments
  • Demonstrates regular and predictable attendance
  • Willing to work as part of a larger team
  • Physical capability to lift 25-30 lbs.
  • Collaboration Expectations

  • Proactively communicate with stakeholders across multiple business units
  • Participate in cross-functional meetings to represent department interests
  • Share relevant information with appropriate teams to ensure alignment
  • Maintain professional relationships that facilitate efficient problem resolution
  • Demonstrate flexibility in supporting department priorities while meeting enterprise needs
  • Willing to assist other outside groups in times of need
  • Experienced with any of the following : Hogan, Foundation, Nautilus, PeopleSoft, TCM, Deluxe 360, Lockbox processes.
  • Compensation :

    Compensation range (base pay) : $36,720.00-$58,752.00

    This role may have a specific starting pay within this range. Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and / or skill level.

    Work Environment :

    It is anticipated that the incumbent in this role will work onsite at the posted location. Our onsite environment fosters innovation, mentorship, and a vibrant culture where ideas flow freely and relationships flourish. As part of our team, you'll experience the energy of our collaborative spaces designed to support your professional growth while working alongside talented colleagues who inspire excellence daily. Please note that work location is subject to change based on business needs.

    Benefits Overview :

    We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs :

  • Medical, Dental, Vision Insurance
  • 401k, With Matching Contributions
  • Time Off Programs
  • Health Savings Account (HSA) / Dependent Care
  • Employee Banking
  • Growth Opportunities
  • Tuition Assistance
  • Short-Term / Long-Term Disability Insurance
  • Learn more about FNBO benefits here.

    FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

    FNBO is an equal opportunity / affirmative action employer - member FDIC.

    FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants).

    Application Deadline : All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.

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