Back Server

Job Description

Job Description

Toca Madera re-imagines traditional Mexican cuisine by taking a modern approach pairing locally-sourced ingredients with bold flavors. Our menu is designed to offer an array of options for every eater. Our signature farm-to-glass cocktails use only fresh, seasonal ingredients and our dynamic bar program offers a vast selection of the finest tequilas and mezcals, as well as a rotating selection of wines from across the globe. At Toca Madera, we've thoughtfully curated all the elements of the restaurant to elicit an unmatched sensory experience. From our visually stunning design and seductive music to our award-winning menu, let Toca Madera transport you to a world that’s both modern and timeless.Toca Madera re-imagines traditional Mexican cuisine by taking a modern approach pairing locally-sourced ingredients with bold flavors. Our menu is designed to offer an array of options for every eater. Our signature farm-to-glass cocktails use only fresh, seasonal ingredients and our dynamic bar program offers a vast selection of the finest tequilas and mezcals, as well as a rotating selection of wines from across the globe. At Toca Madera, we've thoughtfully curated all the elements of the restaurant to elicit an unmatched sensory experience. From our visually stunning design and seductive music to our award-winning menu, let Toca Madera transport you to a world that’s both modern and timeless.

The Back Server is a vital role for creating exceptional guest experiences. Back Waiters help the Server / Model make sure every detail is taken care of. The primary objective of the Back Waiter is to be the primary table assistant for their assigned server or section. Back Server clear dirty flatware and glasses, assist with guest communication, and anticipate the needs of the guest to make sure the guest experience is seamless and exceptional. The Back Server maintains a clean, professional appearance.

Primary Responsibilities

Execution of water service, pouring, refilling, maintaining water levels

Ensure table is always free of foreign objects, trash, unused plates and glassware

Ensure table is always prepared for upcoming course silverware, plates, linen, etc

Ensure table is properly wiped down and reset between courses

The delivery of beverages from off of the service bar to guests in their sections

All guests requests are attended to and communicated properly from guest to server to kitchen to manager

Assist Server with greeting tables when applicable

On-going table maintenance

Clearing and resetting of table in timely manner immediately after guests depart

Spot checks, under tables, on floor , on booths and chairs of entire section for trash debris and gum

Clean up of any and all spills in sections

Stock and upkeep of side stations

Always smiling and actively engaged on the floor

Secondary Responsibilities...

Proactively suggest additional cocktails from guests and relay with Server to execute

Relay additional food orders from guests to Servers

In the event guests get up from tables napkins are refolded and placed nicely on table.

How this works on the floor...

Report directly to Server

Does not deviate from assigned section / Server

Follows Server / Waiter all night – either back waiter or front waiter / Server must remain in section at ALL times

Requests printed ticket from front Server / Waiter for each table in order to know what items are coming to the table

Runs all drinks for Server

Provides water service for all tables in section

Clears and re-marks tables doing multiple courses

Maintains highest level of table maintenance throughout shift

You are side by side with front Server for the duration of the shift, only time spent apart is running drinks, taking items back to the kitchen, refilling water pitcher