Product Manager, Senior

Senior Product Manager (LOS / POS)

Come join our amazing team and work remote from home! The Senior Product Manager (LOS / POS) leads the roadmap, feature definition, and delivery for ICE Mortgage Technology Encompass, point-of-sale platforms, and the surrounding integration ecosystem. This role blends product management and systems business analysis to translate business goals into clear epics, user stories, and acceptance criteria, and to own the JIRA backlog from inception through release. You will partner closely with lending operations, underwriting, secondary marketing, closing / funding, compliance, and engineering to evolve and maintain high-quality, scalable modules and workflows across the mortgage origination lifecycle. Perform all duties in accordance with company policies and procedures and applicable federal and state laws and regulations. The target pay range for this position is $130,000 to $150,000.

What You'll Do

• Own product strategy & roadmap for Encompass LOS, POS, and key integrations
• Act as systems business analyst : map current / future-state workflows, decompose problems, write epics / stories with acceptance criteria, data mappings, and edge cases
• Backlog ownership in JIRA : prioritize effectively against business value, risk, and complexity; maintain release plans, sprint goals, and transparent status
• Discovery & design : facilitate workshops, develop prototypes / wireframes, run solution reviews, and lead decision records that teams can rally around
• Delivery leadership : run or partner on agile ceremonies; sequence dependencies; ensure high-quality builds; coordinate QA / UAT and sign-offs with business owners
• Module stewardship : understand configuration, personas, input forms, business rules, milestones, and plugin impacts; manage change without destabilizing production
• Vendor & platform partnership : collaborate with Encompass admins / developers and external vendors; evaluate / introduce add-ons where they strengthen capability
• Compliance & controls : ensure solutions align with lending policy and regulatory expectations (e.g., disclosures, data integrity, auditability)
• Metrics & outcomes : define OKRs / KPIs (cycle time, pull-through, defect rates, user satisfaction), monitor product health, and drive continuous optimization
• Communication : craft succinct, direct updates for executives and stakeholders; articulate a clear product direction and tradeoffs
• Product Owner on small efforts : serve as PO for smaller projects, including grooming, story acceptance, and release readiness
• Operational readiness : coordinate training, release notes, and support playbooks; ensure post-release monitoring and rapid defect triage / root cause
• Cross-team alignment : partner with PMO, InfoSec, Data, and Enterprise Architecture to reuse capabilities and build scalable, reusable components

What You'll Need

Our Company

Carrington Mortgage Holdings is a holding company whose primary businesses include asset management, mortgages, real estate transactions and real estate logistics. Collectively, the businesses are vertically and horizontally integrated, and provide a broad range of real estate services encompassing nearly all aspects of single-family residential real estate transactions in the United States. Guided by a leadership team with a wealth of industry experience and guided by a consistent philosophy, Carrington maintains the necessary infrastructure to ensure stability and maximize value during any market cycle. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate.

What We Offer

Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. Customized training programs to help you advance your career. Employee referral bonuses so you'll get paid to help Carrington and Vylla grow. Educational Reimbursement. Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit : carringtoncf.org.

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Notice to all applicants : Carrington does not do interviews or make offers via text or chat. Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.