Technical Customer Support Agent

A company is looking for a Technical Customer Support Agent to join their Customer Experience team.

Key Responsibilities

Manage incoming online chats and support tickets

Identify and assess customers' needs to ensure satisfaction

Develop a deep understanding of the platform and provide expert technical support

Required Qualifications

Proven customer support experience (technical preferred)

Strong technical aptitude and eagerness to learn new platforms and tools

Familiarity with CRM systems and standard support practices

Ability to work full-time within assigned shift patterns

Fully remote role requires a reliable computer and a stable internet connection