IT Analyst - End User Services

Join to apply for the IT Analyst - End User Services role at NACD (National Association of Corporate Directors)

THIS IS A "HYBRID" ROLE. THE SELECTED CANDIDATE WILL WORK IN THE ARLINGTON, VA OFFICE TUESDAYS-THURSDAYS.

SALARY RANGE $70,000-$75,000

Overview

The IT Analyst – End User Services plays a critical role in ensuring that employees have reliable, secure, and efficient access to the technology resources needed to perform their jobs effectively. This position is responsible for the deployment, configuration, and lifecycle management of end-user technologies, while also providing high-quality technical support. The role emphasizes proactive management of endpoint systems, compliance with organizational IT standards, and alignment with security best practices. The IT Engineer works closely with cross-functional IT teams to enhance the overall employee technology experience and drive continuous improvement in end-user services.

Responsibilities

• Deliver frontline and advanced technical support for desktops, laptops, mobile devices, and enterprise applications across multiple platforms (Windows, macOS, iOS, Android).
• Deploy, configure, and maintain end-user hardware, operating systems, and software in alignment with organizational standards.
• Administer and support Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, and collaboration tools.
• Provide support for user identity, account management, and access controls through Active Directory, Entra ID (Azure AD), and related security policies.
• Manage and monitor endpoint security tools (antivirus, EDR, encryption, patching), ensuring systems remain compliant and secure.
• Support remote and hybrid work solutions, including VPN, remote desktop, and mobile device management.
• Utilize device management platforms such as Microsoft Intune, SCCM, or equivalent for application deployment, compliance enforcement, and reporting.
• Troubleshoot hardware, software, and network connectivity issues, escalating as needed while maintaining ownership of resolution.
• Maintain accurate and detailed documentation of incidents, requests, changes, configurations, and procedures.
• Partner with infrastructure, security, and application teams to ensure reliable IT service delivery and cross-team alignment.
• Identify recurring technical issues and recommend improvements to processes, tools, and user training.
• Provide clear, professional communication to end users, ensuring a positive support experience and fostering trust in IT services.

Qualifications

Preferred Qualifications (Nice To Have)

This position description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be required to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

The salary / hourly range for this position is $70,000-$75,000 plus bonus potential. Compensation is based on several factors including but not limited to education, work experience, certifications, etc.

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