Senior IT Support Specialist Managed Services

Job Description

Job Description

Salary : $55,000 - $75,000

Baltimore Consulting is seeking a driven and adaptable Senior Systems Engineer to join our fast-paced Managed Services team. In this role, you'll be at the heart of supporting a diverse client base, tackling everything from Azure and Windows Server administration to network troubleshooting and project implementation. No two days are the sameour environment is dynamic, and priorities can shift quickly, so the ability to pivot and manage multiple tasks is essential. If you're energized by variety, thrive under pressure, and have 6+ years of IT support experience (ideally within an MSP or consulting setting), wed love to hear from you.

This is primarily an in-office position based in the Baltimore Metro area, with the flexibility to work remotely one day per week. Occasional on-site client visits are required, typically within the local region.

Key Responsibilities :

• Provide responsive support via phone, ticketing system, and email, resolving end-user issues both remotely and on-site.
• Configure and manage advanced Office 365 security services, including Conditional Access Policies, Risky User / Sign-In Policies, Microsoft Defender, and Sentinel.
• Deploy, configure, and troubleshoot firewalls and network infrastructure, including resolving complex network outages at client sites.
• Perform proactive maintenance on client environments and collaborate with account teams to recommend infrastructure improvements.
• Participate in a rotating after-hours on-call schedule.
• Support project work, occasionally during non-business hours (with advance notice).

Required Skills & Experience :

What Sets You Apart :

BENEFITS :