Carrier Team Service Analyst

About HUB International:

Hi, we’re HUB. We are proud to be one of the largest insurance brokers in the nation, advising businesses and individuals on how to prepare for the unexpected. At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our clients and organization.

About The Carrier Management Team

The Carrier Team serves as the vital link between our Hub Accounting teams and our Insurance Carrier and Broker partners. Acting as a trusted communication bridge, we ensure seamless collaboration and resolution of inquiries. Our team specializes in researching and resolving carrier requests, managing documentation, and handling escalations with precision and care. As a dedicated servicing and support unit, we play a critical role in maintaining strong partnerships and delivering exceptional service across all interactions.

About the Position:

The Carrier Team Service Analyst provides dedicated support for a variety of cases and inquiries, ensuring timely and accurate resolutions. This role includes cross-functional assistance for escalations related to carriers, brokers, and accounting. The position requires strong research skills, attention to detail, and a commitment to identifying trends and delivering effective solutions. Analysts work collaboratively within a team environment to resolve challenges and maintain efficiency for internal and external partners.

Responsibilities:

• Research and resolve escalations, including carrier assistance needs or missing commission documentation, ensuring timely and accurate solutions

• Build and maintain strong relationships with carriers and brokers to provide accounting teams with the most current and accurate information

• Collaborate with team members on complex escalations, fostering a cohesive and supportive environment that drives efficiency

• Monitor and report on identified trends or recurring challenges, sharing creative ideas and recommendations for process improvements

• Delivering the highest level of service in all interactions, maintaining professionalism and responsiveness

• Support additional projects and initiatives as assigned, contributing to team and organizational goals

Required-Preferred Qualifications:

• 2+ years of experience in a servicing or support team environment providing assistance and solutions

• Strong research and analytical skills with a proactive approach to owning resolutions

• Professional Certificate in Business or related field, or a degree (preferred)

• Excellent communication skills, confidence in email and phone interactions

• Highly organized with the ability to manage priorities and meet service-level agreements

• Team-oriented, enjoys collaboration and contributes to shared success

Disclaimer: “By applying to this job and providing your mobile number, you are agreeing to receive an initial text from HUB International which you will have the ability to opt out of upon receipt. Message and data rates may apply. Message frequency varies.”

Department Accounting & FinanceRequired Experience: 2-5 years of relevant experienceRequired Travel: No Travel RequiredRequired Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.