Senior Sales Operations ManagerServiceNow • Atlanta, GA, US

Senior Sales Operations Manager

ServiceNow • Atlanta, GA, US

4 days ago

Job type

Full-time

Job description

Senior Sales Operations Manager

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role :

We are seeking a highly motivated Senior Sales Operations Manager to support our Hyperscaler Sales Organization. You will be joining a fast-paced, high-growth organization that is delivering against one of ServiceNow's biggest priorities.

This is an individual contributor role operationally supporting a sales team to achieve their business objectives and quota.

In this role, you will :

The strategic operations business partner for one or more of our hyperscaler (AWS, Google, Microsoft) sales leaders and team :

Own all aspects of pipeline and forecast management for your aligned sales team.

Manage quota attainment and rep productivity.

Monitor and resolve opportunity data hygiene to ensure forecast accuracy and completeness.

Own communication and governance of operational and compensation policies and processes.

Support new rep onboarding comp plan and quota assignments, system accesses, dashboard and tool enablement.

Partner with Sales, Sales Operations, Finance, Commissions, NPI, Legal and other cross-functional teams as needed on deal support.

Manage and resolve deal and compensation exceptions and escalations.

Be the subject matter expert to operationalize new routes to market.

Provide input to and drive execution of all annual planning activities for your aligned sales team.

Lead cross-hyperscaler forecast consolidation and management :

Own weekly roll up and communication of forecast across all hyperscalers.

Establish forecast processes, methodologies and tools for efficiency, scale and accuracy.

Drive forecast standardization and best practices across all hyperscalers.

Qualifications

To be successful in this role you have :

7+ years experience in a software sales organization, supporting field reps and territories.

Strong experience managing pipeline and forecasts.

Proficiency with sales systems : CRM, Anaplan, Varicent.

Outstanding communication and interpersonal skills, with a proven ability to work collaboratively and cross-functionally.

Excellent analytical and problem-solving skills with ability to drive conflict resolution.

Advanced Excel skills are a must.

Experience navigating evolving landscapes and shifting business priorities.

Detail orientation coupled with a solutions-focused approach under tight deadlines.

Strong understanding of the hyperscaler marketplace sales motion is a plus.

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Senior Manager Sales • Atlanta, GA, US

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