Pre-Visit Specialist I - Call Center / Scheduling

Pre-Visit Specialist I provides scheduling, pre-registration, and other pre-visit revenue cycle services and a variety of general information requested by our customers.

The Pre-Visit Specialist I :

• Provides scheduling, pre-registration, and other pre-visit revenue cycle services and a variety of general information requested by our customers.
• Provides aforementioned services for various service lines and modalities across the organization per physician orders / referrals and / or customer calls or inquiries with an emphasis on exceptional customer experience.
• Schedules appointments in accordance with physician and / or patient requests with emphasis on filling the first available appointment and considering payer pre-authorization time-frames.
• Informs patients of any / all necessary pre-procedure preparations including any procedure pre-requisite requirements.
• Coordinates appointments using multiple HIS (Health Information Systems), provider schedules, software tools, and data repositories and completes all necessary follow up to ensure a seamless patient experience.
• Pre-registers patients at the time appointments are scheduled, including collecting accurate and complete demographic and billing information, verifying insurance coverage and benefits, reviewing Medicare medical necessity, providing out-of-pocket payment estimates and collecting copay and other patient financial responsibility, satisfying regulatory requirements and providing wayfinding guidance / instructions to patients to ensure arrival at their designated point of service.
• The Pre-Visit Specialist supports the health system’s mission, vision, and values of patient-centric care and understands how he or she contributes to the health system’s vision of achieving that commitment to patients, their families, and the community.

Education Requirements :

Experience Requirements :

Preferred Experience :

Licensure / Certification :

Company Information :

Augusta Health is a mission-driven, independent, nonprofit, community health system located in Fishersville Virginia in Virginia’s scenic Shenandoah Valley. Augusta Health offers a full continuum of inpatient and outpatient which includes Augusta Medical Center a 255 bed inpatient facility and Augusta Medical Group which is comprised of 40 practice locations and four urgent care locations.

About Augusta Health :

Augusta Health opened in 1994 to continue a tradition of personalized care with small-town hospitality that began with predecessor hospitals in Staunton and Waynesboro. Today, our highly trained physicians and staff use state-of-the-art technology to provide top quality care with warmth and compassion. We offer many amenities so patients and families can be comfortable and close during difficult times

Quick Stats for 2022

255 beds

225 active medical staff

2,450 employees

50 volunteers

74 hospice volunteers

59,573 emergency visits

10,324 admissions

892 babies delivered

549 new cancer patients

585,703 outpatient visits to Augusta Medical Group clinics

293,795 other Outpatient Registrations (this includes Home Health, Laboratory, Outpatient Surgery, Imaging, etc.)

61,166 Urgent Care Visits