Job Summary
As a Retail Sales Associate, also known as a Generalist colleague, you are an integral part of bringing the Macy’s magic, and the Macy’s shopper is your highest priority.
Your close attention to customer preferences and the expertise you develop in Macy’s merchandise and services will let you create exceptional experiences for every customer you encounter.
As you help your team meet their sales goals through delivering consistently superior service, your positive, welcoming presence will be felt throughout your area.
From the sales floor to the fitting rooms to product presentations, you will be part of a fun, inclusive team that rises to every challenge.
What we can offer you
- An inclusive, challenging, and refreshingly fun work environment
- Empowerment to perform impactful work with tangible results
- Coverage across medical, dental, vision, and retirement
- Employee Assistance Program (mental health and financial literacy resources)
- Fully-Funded education benefits may include 100% of tuition, books, and fees
- Merchandise discounts
- Colleague Resource Groups (CRGs), give-back / volunteer opportunities
What you will do :
- Customer Service : Master store products, services, loyalty programs, and Macy’s sales systems and use knowledge to help customers find what they need and suggest additional items.
- Sales Support : Develop customer relationships to grow business and expand our client base. Respond to customer requests for additional merchandise or other assistance, including sharing how to use an electronic device to shop and compare.
Assist in locating and pulling merchandise to fulfill digital customer orders.
- Merchandise Organization : Maintain department recovery standards, including selling floor and fitting rooms.
- Update Pricing and Signage : Deliver optimal merchandise execution presentation, ensure accurate merchandise pricing, and process markdowns in a timely and accurate manner.
Who you are :
- Focused on upholding Macy’s dedication to fulfilling ideals of diversity, inclusion and respect that our company aspires to achieve, every day in every store and office, with every customer and associate
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
- Enjoy meeting people, learning about them, and sharing information
- Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics
- You can handle electronic devices with no problem
- No Education or Experience Required
Essential Physical Requirements :
- Prolonged periods of standing / walking around the store or department
- Reach with hands and arms, use hands to press, handle, and feel
- Occasionally required to lift and / or move up to 25 lbs., climb ladders, stoop, kneel, crouch, and crawl
- Requires close vision, color vision, and ability to adjust focus
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