Lead Engineer Managed Print Services (MPS) (Chicago)

JD :

• 7+ Years supporting Managed Print Services in extra-large user environments (10,000+)
• Responsible for Managed Printers in office and clinical space . Setting up clinical print as a new offering
• Has good understanding of the criticality of managing clinical printers.
• Providing technical direction and engineering leadership for a team of engineers.
• Contributing to the design and development of new products and features.
• Good knowledge of various print vendor solutions (VPSX, Printer Logic, Paper cut, etc).

Print Management :

Incident Management and customer service :

Handle Break / Fix, Service Request, change records using Service Now

Meet with Businesses to discover their requirements and be the bridge between

The users and the vendor.

Escalate to vendor emerging concerns of the users.

Provide excellent customer service to our users by handling concerns and requests within SLA.

3+ years scripting and Programming

PowerShell

Python

WebAPI / REST services

Project Management

PMP Certification or equivalent

Nice to Have : Programming

Java

Multinational organization.

Service Now API

ITIL 4