Product Design Director, Concierge Products

We’re currently seeking a Product Design Director to lead our Concierge Products team, part of the Experience Design organization.

The Premium Design team sets the bar for Capital One’s high‑spender customer experience ecosystem, revolving around highly useful, personalized, and high‑stakes products. We are currently seeking a design leader to join our team and lead the Velocity Black service, other concierge experiences, and the back‑end agent experiences.

Velocity Black is a premium lifestyle digital concierge service that delivers exclusive travel, entertainment, shopping, and dining offerings to consumers globally. This role will drive differentiated vision and lead teams to craft exceptional end‑to‑end native experiences that allow Capital One to win at the top of the market. You will also work closely with craft leads, designers, and cross‑functional teams to push creative boundaries while ensuring business impact and customer value.

The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity and healthy critique, honoring diversity of thought, creating a culture of belonging, and elevating one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you.

Role Expectations

As a Director of Concierge Products, you’ll lead a talented, cross‑disciplinary team of designers and collaborate deeply with our research teams, Product and Tech leadership. You’ll be responsible for leading high‑impact, highly complex projects and defining and driving design strategy that informs the higher‑level vision of the organization and aligns to business objectives.

• Product Design Expertise : Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice at Capital One. Oversee and optimize the use of appropriate tools, platforms, frameworks, and design systems, enabling your team to develop artifacts including vision stories, journey maps, blueprints, high‑fidelity designs, and prototypes.
• Leadership : Create conditions for a positive and inclusive team environment and set a vision for an inclusive, collaborative culture that makes your team feel valued and heard.
• Human‑Centered : Champion voices of both customers and partners, modeling the mindset that business and customer outcomes are not distinct but complementary, ultimately resulting in experiences that exceed baseline customer needs and expectations.
• Business‑Focused : Demonstrate expert knowledge of products, processes, our customers, competitors and industry market trends, applying relevant insights to shape how Design should engage and solve business challenges.
• Problem‑Solving : Share insights around technical advances and data capabilities that could influence outcomes, while helping larger teams navigate technical limitations and boundaries in service of bold technological solutions, data destinations and efficiency.
• Collaboration : Connect the dots across teams, portfolios, platforms and LOBs, bringing together partners and processes in ways that drive more coherent experiences, accelerate delivery and elevate the value of design.
• Communication : Present work across levels and job functions, modeling a strategic human‑centered approach that integrates design frameworks, data and research insights to make the complex accessible, influence senior stakeholders and achieve impactful results.

The ideal candidate has a strong portfolio demonstrating leadership, process, results and impact.

Basic Qualifications

Preferred Qualifications

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

McLean, VA : $226,000 - $257,900 for Director, Design

New York, NY : $246,500 - $281,300 for Director, Design

Richmond, VA : $205,400 - $234,400 for Director, Design

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and / or long‑term incentives (LTI).

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.

We are an equal opportunity employer (EOE, including disability / vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws.

For technical support or questions about Capital One’s recruiting process, please email Careers@capitalone.com.

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