Outbound Sales Specialist

Job Opportunity

The position is responsible for engaging current / prospective customers selling residential service for home phone, long-distance, internet, and video products through outbound dialing. The agent must be self-motivated, have a thorough understanding of products and services offered by altafiber, able to work in a fast pace environment, display exceptional customer service, and consistently meet sales goals.

Essential Functions

• Utilize outbound dialing with a focus on customer acquisition, upgrading current customers, and upsell
• Initiate and obtain sales through lead lists while meeting productivity metrics
• Assess customer's entertainment and communication needs, offering solutions or bundles from altafiber
• Effectively multi-task between account management, providing feedback to customers responses, offering solutions, discussing product options, and generating service through multiple ordering systems
• Negotiate products and services offered by Cincinnati Bell utilizing promotional offers generated by marketing
• Place orders for new service and / or changes to existing service through multiple internal ordering systems
• Maintain, track, change, and input leads through SalesForce.com
• Take direction from upper management and complete administrative duties
• Develop and maintain relationships with current customers; follow up by email / phone thanking them for their business and informing them of Cincinnati Bell's referral program

Education

Four years of High School or equivalent

Experience

0 to 2 years of experience

Prior experience in sales or marketing highly preferred

Prior experience in telecommunications preferred

Prior experience in a call center preferred

Strong organizational and time management skills preferred

Special Knowledge, Skills, and Abilities

Excellent oral, written, and interpersonal communication skills necessary

Knowledge of Microsoft programs and applications

Ability to work independently within a team environment with minimal supervision adhering to performance measurements and sales goals

Proficient problem solving and analytical skills

Demonstrated success working in a sales environment

Supervisory Responsibilities

No Supervisory Responsibility

Equal Opportunity Employer : All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran