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PREMIER ACCOUNTS SPECIALIST
PREMIER ACCOUNTS SPECIALISTGLOBAL HOLDINGS TULSA LLC • Tulsa, OK, United States
PREMIER ACCOUNTS SPECIALIST

PREMIER ACCOUNTS SPECIALIST

GLOBAL HOLDINGS TULSA LLC • Tulsa, OK, United States
1 day ago
Job type
  • Full-time
Job description

Job Details

Job Location

Global Holdings LLC - Tulsa, OK

Secondary Job Location(s)

Global Holdings LLC - Tempe, AZ

Salary Range

$60000.00 - $65000.00

Duties and Tasks / Essential Functions

  • Develop and nurture strong relationships with a portfolio of assigned Debt Settlement Providers (DSPs), acting as the primary point of contact and trusted partner.
  • Lead regular customer touchpoints, including a monthly presentation summarizing key trends and performance metrics from the previous three months.
  • Investigate customer issues using available resources, while proactively understanding each DSP's business needs and providing tailored solutions through clear, ongoing communication.
  • Identify and escalate priority issues, redirecting problems to appropriate resources as needed.
  • Stay current with policies, procedures, and system information, including changes and updates.
  • Analyze customer data to identify patterns, trends, and potential issues; provide insights and best practices.

Competencies and Conditions

  • Exemplary attendance and punctuality.
  • Makes customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships.
  • Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; and takes action consistent with available facts, constraints and probable consequences.
  • Interacts with others in a way that gives them confidence in one's intentions and those of the organization. Focuses and guides self and team members in accomplishing work objectives.
  • Establishes proper course of action to ensure the work product is completed efficiently and on time / within proper time limits, meeting established performance metrics.
  • Maintains stable performance under pressure, handling stress in a manner acceptable to others and to the organization.
  • Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks.
  • Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures.
  • Must be able to sit for long periods of time.
  • Position requires use of headset / microphone.
  • In office presence required three days a week in either the Tulsa or Tempe office.
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    Account Specialist • Tulsa, OK, United States