GM Experienced Automotive Service Manager

Job Description

Job Description

AUTOMOTIVE SERVICE MANAGER

If you are an experienced Service Manager with a proven track record of success and drive to provide the highest level of customer satisfaction looking to take that next step in your career, then we are looking for you to join dealership. Come experience a new opportunity in a dynamic and busy service department. Pride Motor Group offers a very competitive salary, outstanding benefits package, and safe and friendly work environment.

RESPONSIBILITIES

• Hire, train, manage and retain service team not limited to advisors and technicians
• Ability to listen, communicate effectively and resolve conflict with customers, employee and co-workers
• Meets department financial objectives by estimating requirements; preparing annual sales and service budgets; scheduling expenditures; analyzing variances; initiating corrective actions
• Manage and maintain factory standards for warranty claims
• Maintain high CSI rating by handling customer complaints immediately and appropriately
• Maintain customer follow up system that encourages repeat and referral business
• Establishes department goals and objectives, measures progress, analyzes results and makes improvements as needed
• Manages required training to comply with manufacturers
• Manage shop productivity, labor hours, cost of sale and operating expenses to provide for a profitable department

QUALIFICATIONS

BENEFITS

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check. Interested candidates must possess a valid driver's license and have a satisfactory driving record.