Consumer Support Technician 3

SUMMARY: Under general supervision of the Resource Development and Transportation Program, Program Manager, performs specialized clerical work in support of a record keeping system of community resources and provide the program with a wide variety of secretarial support services. Has no managerial responsibilities.

HOURLY RANGE:

SIGN-ON BONUS!

• $250 sign-on bonus after the completion of 90 days of employment at IRC with work performance in good standing.
• $500 sign-on bonus after the completion of 6 months of employment at IRC with work performance in good standing.
• Make sure to tell us if an IRC employee referred you when you get to that question on your application! Please include their full name.

GENEROUS BENEFITS PACKAGE AND EMPLOYEE PERKS:

• To view our benefits package and employee perks, please click

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Perform data entry, type and mail error-free correspondence and reports; compile referral packets; complete placement forms; make copies and file materials on a timely basis.
• Coordinate release of requests for proposals, preparation of proposal scoring sheets, and completion of response letters and contracts including, but not limited to, Transportation, Community Placement Plan (CPP), and Purchase of Service (POS) Start-up Fund contracts and Service Agreements. Review transportation Purchase of Services authorization for completeness and accuracy.
• Track program design reviews on all programs, facility reviews, vendorizations and contracts to completion. Review program design submissions for completeness and assign program designs to Community Resource Specialists utilizing unit’s tracking system.
• Coordinate and arrange the program manager’s meetings. Manage the visitors for the unit including, but not limited to reserving a conference room, adding visitors to Envoy Visitor System as well as walking them to and from the location of the meeting. Assist with Pre-Vendor Advisory Committee (pre-vac) and Vendor Advisory Community Committee (vac) meetings.
• Maintain the Resource email box, responding to perspective and current vendor inquiries on a timely basis. Maintain the program’s intranet site.
• Respond to Letter of Intents, and complete vendorization ResQ’s as assigned.
• Daily, maintain adequate skill level in interpersonal and community relationships. Work cooperatively and effectively with others. Perform as a member of the team, answer questions, share expertise and contribute to the harmony of the team.
• Assure that consumers’ rights and dignity are maintained in the provision of services.
• Keep manager informed of pending work, work in progress and problems encountered.
• Maintain good attendance and punctuality.
• Successfully complete all assignments arising out of the agency’s Performance Contract.
• Seek to maintain current and expand relevant knowledge base.
• Daily, comply with the administrative requirements of the agency. Complete necessary paperwork, reports, etc. on a timely basis. Maintain required clerical skill level including, but not limited to typing and data entry. Good verbal and written communication skills.
• Use office equipment appropriately and report the need for any repairs. Keep work area neat and orderly. Observe all safety rules and comply with IRC’s Injury and Illness Prevention Plan and Workplace Violence Prevention Plan.­­
• Ability to handle a hybrid work environment consisting of working in the office and remotely at home while maintaining work productivity and efficiency; communicate via telephone calls, video conference calls, emails, and chat rooms.
• Utilize agency’s IT systems as assigned, maintaining security and following agency’s protocol and procedures, rules and requirements. Comply with the Agency’s Personnel Policies and Procedures
• Attend training sessions as required.
• Handle change well and be flexible and adaptable in dealing with interruptions, new priorities and new assignments.
• Utilize bilingual skills as able and as necessary.
• Perform different or additional work as assigned.

MINIMUM POSITION REQUIREMENTS:

• High school diploma or equivalent.
• One year of clerical experience
• Ability to follow oral and written direction.

We are proud to be an EEO employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.