Customer Service Professional I

Customer Service Professional I

Team Gilbert has an exciting opportunity for a highly motivated professional to fill the position of Customer Service Professional I. With every job we fill, our focus is on providing best in class service to our citizens while offering the opportunity for professional growth in a rewarding and innovative work environment.

This is a part-time, non-benefited position, working 25 hours per week with an anticipated start date of December 8, 2025. This position will work remotely after initial on-site training.

The Customer Service Professional I reports to the Customer Service Supervisor. The primary job duties of this position include :

• Review and data enter Development Services applications and permits. Scan applications into system;
• Process cash, check, and / or credit card payments for Development Services and Finance transactions. Balance the cash drawer and prepare bank deposits on a daily basis and / or perform daily reconciliation of payments to the system;
• Issue and renew Gilbert business licenses. Enter new licenses for processing, take payment and issue license and renewal. Scan applications into the system;
• Process Public Works work orders for residents requesting service, this includes Streets, Environmental Services, Meter Services, Water Conservation, Water Quality, etc.;
• Respond to inquiries and requests for utility billing, business licensing, and permitting;

At Team Gilbert, we hire innovative, forward-thinking problem-solvers who love what they do! In addition to possessing the ability to live out our core and functional values daily, candidates must possess the following requirements :

This position has been designated as a Sedentary work position that spends the majority of their day in an office environment.

The physical demands and working conditions information above is meant to provide a general idea of the conditions for this role. Gilbert is committed to being an inclusive employer of candidates with a wide range of abilities, and looks for opportunities to accommodate different abilities within reason.

Gilbert provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Gilbert offers a comprehensive benefits package for qualifying positions that includes medical and dental insurance, life insurance, disability, pension, tuition reimbursement, parental leave, babies at work, and more!