Distribution Center Support Coordinator

Distribution Center Support Coordinator

Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors! As the nation's premier tire distributor, ATD's coast-to-coast distribution network provides approximately 80,000 customers across the U.S. and Canada with rapid and frequent delivery of high quality tires, custom wheels and shop supplies.

The primary responsibility of the Distribution Center Support Coordinator is proactive prevention of customer disruption. In the event a failure is not caught by the proactive process, the DSC is responsible for the creation of consistent and timely communications of product delays for the customers and sales team to ensure customers are informed and armed with solutions related to delivery / inventory failures.

Primary Responsibilities :

• Proactive Escalation Prevention Responsible for ensuring customer orders are processed in a timely manner and ensuring appropriate partners are notified to proactively escalate concerns and resolution(s) needed for the customer.
• This would include generating reports, communications, and solution action planning.
• Proactive Customer Notification Compose communications to the applicable sales team and directly notify the customer(s) when the Supply Chain Operations team has an error preventing delivery for the customer(s) expected / promised delivery date / time.
• This would include generating reports, communications, and solution action planning.
• Reactive Customer Resolution / Solve In charge of resolution execution when our Supply Chain Operations Team has an error at the time of customer delivery.
• Responsible for real-time phone escalation management and timely response to system ticketed items.
• EOD (Sales) Report Validation and Sign-Off Verify daily processes within Day-In-Life of document are completed.
• Payment Deposit (DPR Work Real Time Throughout the Day) In charge of collection and deposit of funds at the DC in partnership with facility Designated Payment Receivers
• Safe and secure handling of all deposits of Cash, Checks, and processing of Credit Cards according to ATD policy.
• Reconciliation of Payment Deposit Errors (DPR Work Real Time Throughout the Day) Correction of errors made by driver

or deposits

Key Partners (Positions) :

Experience(s) that Best Prepares You :

Key Competencies :

Physical Demands / Work Environment / Travel Requirements :

Build a challenging and rewarding career with us! American Tire Distributors is an Equal Opportunity Employer and Drug Free Workplace