PAYROLL SPECIALIST, PART-TIME (REMOTE)

Compass Corporate Payroll Specialist

Salary : $20 - $22 hr. As the leading foodservice and support services company, Compass Group USA is known for its great people, great service, and great results. If you've been hungry and away from home, chances are you've tasted Compass Group's delicious food and experienced its outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today! Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Job Summary

Are you passionate about payroll and customer service? We invite you to apply for our part-time remote Payroll Specialist role! In this position, you will play a crucial role in supporting payroll applications by answering incoming calls and emails, providing exceptional customer service, and identifying process inefficiencies. If you have experience in payroll operations or customer service, and thrive in a fast-paced, deadline-oriented environment, we would love to hear from you. Join our team and help us enhance our payroll processes and customer satisfaction!

Essential Duties and Responsibilities :

• Answers incoming calls according to established procedures and performance standards.
• Creates work orders and captures structured data for each issue.
• Understands questions / issues presented and suggests resolutions to issues.
• Identifies inefficiencies to the existing processes; provides documentation and testing to implement process changes and provides training for the team.
• Provides support for all payroll applications and makes recommendations for future improvements / enhancements.
• Processes and responds to emails according to service level agreements.
• Processes off-cycle checks according to service level agreements.
• Completes necessary corrections listed on internal data audits.
• Provides customer service leadership on projects involving multiple teams within the department.
• Recognizes issues or trending work orders; raises questions about the impact to others and or other applications while providing troubleshooting and resolution suggestions.
• Performs other duties as assigned.

Qualifications :

Previous payroll operations / customer service payroll specialist experience or 2 years previous customer service call center experience. Previous experience working with clients in a fast paced, complex, deadline oriented service environment. Payroll processing knowledge and SAP experience preferred. Bachelors degree preferred.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Compass Corporate maintains a drug-free workplace. Applications are accepted on an ongoing basis. Associates at Corporate are offered many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, paid parental leave, holiday time off, personal leave, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, and flexible spending accounts (FSAs). Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws.