Digital Payments Specialist

Job Title : Digital Payments Specialist

Position Location : Raleigh, NC. Hybrid Position, must live locally.

Job Summary :

The Digital Payments Specialist supports the Credit Union's digital payment infrastructure, ensuring secure, compliant, and efficient processing of digital transactions. This role is responsible for managing day-to-day operations of payment channels including RTP, FedNow, Zelle, A2A, P2P, and bill payment.

As a key contributor to the Coastal team, your responsibilities will be :

• (30%) Provide tier 2 support for RTP, FedNow, Zelle, A2A, P2P, and bill payment by exercising sound judgement in identifying, assessing, and decisioning potentially fraudulent or suspicious activity in accordance with company policies and regulatory guidelines. Monitor transaction activity for fraud, compliance, and operational risk indicators by utilizing system and scoring models to determine proper course of action. This includes analyzing the data, collaborating with multiple vendors, and communicating / coordinating / testing with internal partners.
• (30%) Provide recommendations and contribute to strategic payment initiatives by staying informed on industry trends, regulatory updates (e.g. NACHA, Reg E, UCC 4A), and emerging technologies. Contribute to those initiatives by creating test plans and documentation.
• (20%) Serve as a liaison between internal departments (Digital, Risk, IT) and external vendors or payment networks to investigate and resolve payment processing issues such as delays, duplicate payments, or system outages. Collaborate with internal teams to mitigate issues and appropriately communicate those issues to members and / or management.
• (10%) Maintain documentation, policies, and procedures in alignment with regulatory and audit requirements.
• (10%) Provide training and support to branch and back-office staff on digital payment systems.

Interested? Here are the qualifications we need to see on your resume :

Experience :

Education :

Essential cognitive / physical / social requirements of position :

Must be able to learn and retain information; resolve problems and think sequentially; remain in a stationary position; constantly operate a computer; and converse with others on a continual basis.

For consideration visit . You can also scroll back up to the top of this page to the "Apply Now" section.

Deadline for Application : All resumes must be received on or before 11 / 28 / 2025

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Coastal Federal Credit Union is committed to providing reasonable accommodations to applicants who may have disabilities. If you need special assistance or an accommodation in applying for employment, please contact our HR department at jkedra@coastal24.com. Request for reasonable accommodation will be considered on a case by case basis.

"It's our duty to create a workplace and company culture where everyone feels heard and valued, and is appreciated for their unique backgrounds, experiences, and perspectives. At the end of the day, what truly matters is that every person who walks through our doors believes that they are an integral part of our team and can bring their best, true self to work each day. Building a culture of inclusivity means creating an environment where everyone thrives and succeeds together."

VEVRAA Federal Contractor

Equal Opportunity / Affirmative Action Employer

Minority / Female / Disability / Veterans