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Rodenhiser Home Services Inc
Customer Service RepresentativeRodenhiser Home Services Inc • Holliston, MA, US
Customer Service Representative

Customer Service Representative

Rodenhiser Home Services Inc • Holliston, MA, US
30+ days ago
Salary
$45,000.00 yearly
Job type
  • Full-time
  • Quick Apply
Job description

At Rodenhiser Home Services, we’ve built a 90-year legacy on one powerful promise:

  • Nice People.
  • Great Service.
  • And that experience begins the moment the phone rings.
  • The Big Task We’re looking for an onsite Customer Service Representative (CSR) who understands the power of a warm welcome, a calm voice, and a well-handled call.
  • If you take pride in delivering five-star service, thrive under pressure, and believe every customer interaction is an opportunity to make someone’s day — this is your next great role.
  • Key Sub Tasks Convert incoming client requests into booked service appointments.
  • Respond to client requests via phone, text and email, resolving issues and promoting the brand. Collaborate with field and office teams to create seamless service experiences.
  • Participate in training to boost booked calls.
  • Maintain and update client database with complete and accurate information.
  • Make outbound calls.
  • Be available for On-Call duties.
  • Who You Are Highly motivated – friendly, composed, and confident on the phone.
  • Detail-oriented, organized, and able to handle multiple priorities.
  • A problem solver with analytical skills.
  • A great communicator with strong verbal and written communication skills.

IT competent:

  • proficient with computer and phone systems.
  • High school education or equivalent.
  • Two years’ proven track record in customer service, preferred.
  • What We Offer A career with purpose and growth in a respected, family-owned business.
  • A supportive team that takes pride in helping clients and each other.
  • Leadership that values your voice, your time, and your future.
  • A culture where Nice People deliver Great Service – and it starts with you.
  • Rodenhiser Home Services is an equal-opportunity employer committed to fair and equitable pay practices.
  • The expected base salary range for this position is $45,000 - $65,000, based on responsibilities, experience, and other relevant factors.
  • Employees may also be eligible for bonuses, commissions, or other variable compensation depending on their position.
  • Total compensation is determined through a structured review considering experience, education, certifications, and licenses.

Comprehensive Benefits Package:

  • Health & Wellness: Medical, Dental, Vision, Disability, Life, AD&D, MA PFML Time Off: Paid Vacation, Holidays, Parental Leave Financial: 401(k) match Growth: Tuition reimbursement, career development Perks: Product discounts and more Join the team where your voice matters and your work makes a difference. Powered by JazzHR
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Customer Service Representative • Holliston, MA, US

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