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Customer Service Representative

Customer Service Representative

Rodenhiser Home Services IncHolliston, MA, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

At Rodenhiser Home Services, we’ve built a 90-year legacy on one powerful promise :

  • Nice People.
  • Great Service.
  • And that experience begins the moment the phone rings.
  • The Big Task   We’re looking for a Customer Service Representative (CSR) who understands the power of a warm welcome, a calm voice, and a well-handled call.
  • If you take pride in delivering five-star service, thrive under pressure, and believe every customer interaction is an opportunity to make someone’s day — this is your next great role.
  • Key Sub Tasks Convert incoming client requests into booked service appointments.
  • Respond to client requests via phone, text and email, resolving issues and promoting the brand.   Collaborate with field and office teams to create seamless service experiences.
  • Participate in training to boost booked calls.
  • Maintain and update client database with complete and accurate information.
  • Make outbound calls.
  • Be available for On-Call duties.
  • Who You Are Highly motivated – friendly, composed, and confident on the phone.
  • Detail-oriented, organized, and able to handle multiple priorities.
  • A problem solver with analytical skills.
  • A great communicator with strong verbal and written communication skills.

IT competent :

  • proficient with computer and phone systems.
  • High school education or equivalent.
  • Two years’ proven track record in customer service, preferred.
  • What We Offer A career with purpose and growth in a respected, family-owned business.
  • A supportive team that takes pride in helping clients and each other.
  • Leadership that values your voice, your time, and your future.
  • A culture where Nice People deliver Great Service – and it starts with you.
  • Rodenhiser offers competitive wages, 401(K); Generous Paid Time Off; holiday pay; bonuses; health, dental, life and AD&D insurance; short-term and long-term disability and all are included in our comprehensive benefit package.           Join the team where your voice matters and your work makes a difference.   Powered by JazzHR
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    Customer Service Representative • Holliston, MA, US