Dedicated Employee Benefit Specialist (On-Site)

The Standard Client Management Role

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we've been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

You will need to be able to work onsite three days per week at the customer's office in Lake Forest, IL to be considered for this role.

This is a dedicated client management role, to assist our clients' HR department, their employees and our producers in the administration of group Life, Disability, Voluntary, and / or Absence contracts with The Standard. You will work with customer representatives and insured members to help them gain an understanding of both coverage & benefit features of the plans.

Our client is looking for someone with a strong background in Disability, Life and absence management. Your attention to detail and analytical skills will also be an asset for you in this role.

Key Responsibilities :

• Serves as the liaison between the policyholder and The Standard.
• Maintains and protects personal information of the policyholder's employees.
• Works closely with the employer to respond to claim and coverage inquiries, including verifying appropriate premium administration, addressing customer service issues, claims issues, contract issues and other group life and disability related inquiries.
• Provides multiple reports to the policyholder's benefit and business locations on approved claims, outstanding information requested, and Evidence of Insurability status as needed.
• Develop and manage effective primary relationships with key policyholders and producers through frequent responsive communication, professional negotiation, problem resolution and exceeding customer expectations.
• Work with policyholder's employees to understand their concerns and needs and act as liaison between home office departments and the customers to initiate plan improvements and resolve administrative inconsistencies.
• Develops effective relationships with Human Resources, Benefits and Payroll staff throughout the policyholders' various locations.
• Independently administers claim processes, handles coordination of death claims, and assists employees in filing for claims.
• Creates best practices & new process improvements that ensure a positive customer experience for the employer and employees and future retention of the business.
• Participates in special projects related to the policyholder's life and disability plans, as assigned.

The Skills and Background You'll Need :

Preferences and Requirements :

Why Join The Standard?

In addition to the competitive salary range below, our employee-focused benefits support work-life balance.

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affirmative Action / Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation and employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.