Support Engineer

Overview

Support Engineer position with AssuranceAmerica. The Support Engineer will provide hardware, software, network and telephony support and problem resolution for desktop, laptop, phones and printer systems throughout the organization. Support is provided via phone and in person for on-site, remote and customer resources.

Responsibilities

• Support associates and outside agents as needed for problem resolution of desktop, laptop, phone and printer technical issues. Effectively solve support problems in the required time frame and follow up on unresolved calls daily until completed.
• Maintain a high level of customer service. Utilize ticketing software to track IT support needs and capture problems and solutions for reference as well as training needs. Proactively communicate to end user's information on possible company-wide support issues, providing estimated time of resolution.
• Set up and deploy PCs and peripherals according to departmental standards. Deliver and perform setup and deprovisioning for associates.
• Participate in projects relating to special needs (e.g., moves, transfers, reorganization). Work with cross-functional teams to assist in the implementation of information technology. Assist in training of associates and developing training materials.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

Software / Technical Abilities

About You

About Us

What We Offer

J-18808-Ljbffr