Patient Engagement Specialist

Patient Engagement Specialist Full Time Greenville, OH AndHealth is a healthcare technology company c reated to help people reverse chronic disease.  We are driven by the goal of making world-class specialty care accessible and affordable to all.

We partner with health systems, community health centers, plans, and employers to remove barriers to care to ensure all people have access to the care they deserve.

We are looking for Patient Engagement Specialists to play an important role at AndHealth.

This is an onsite position located at our Health Center partner site in Indianapolis, Indiana.

What you’ll do in the role :

• Proactively engage with patients living with chronic health conditions to complete benefits verification and assist with identifying appropriate secondary coverage.
• Complete insurance verification and medication coverage determinations, and work with providers to address formulary restrictions.
• Assist with the completion of prior authorizations or appeals necessary to ensure medication access for patients.
• Regularly contact or communicate with patients regarding current medication utilizations and ongoing needs, communicating regularly with in-house or contract pharmacies.
• Complete routine reassessment of patients’ medication utilization and identify concerns or side effects patients may be experiencing.
• Consult with pharmacists or providers regarding all clinical needs of patients, routing all clinical interventions or counseling to a pharmacist or appropriate licensed clinician to complete.
• Assist patients with scheduling prescriptions, fills, or deliveries.
• Document all patient communication in specialty pharmacy software.
• Generate reports routinely to identify new patients, upcoming medication needs, and adherence-related data.
• Room patients who attend visits in person, collecting vitals, and updating labs, pharmacy, and other pertinent health information.
• At the end of in person visits, ensure that patients obtain labs while onsite, schedule follow up appointments, and have printed orders for other tests such as chest x-rays or bone scans.
• Complete health questionnaires with patients when needed onsite, leveraging tablets and other technologies.
• Assist patients with installing and logging into the AndHealth app on their mobile device.
• Manage patient medical referrals for specialty care.
• Other responsibilities as needed.

Education & Licensure Requirements :

Other Skills or Qualifications :

Here’s what we’d like to offer you :