Customer Support Specialist

What to Expect Tesla is seeking enthusiastic Customer Support Specialists to deliver exceptional post-order support for owners of one of the world's most innovative vehicle brands. Specialists will provide initial customer education, guide to self-help resources, assist customers with their orders, and route support inquiries based on customer needs and available internal tools. This role serves as the entry point into an exciting career path with Tesla Support, offering clear opportunities for skill development and growth into advanced support roles.

What You'll Do

• Deliver outstanding educational support via phone and chat, helping customers understand basic vehicle functions, information about the delivery process, and Tesla self-help resources
• Clearly guide customers toward available self-service tools, such as self-help websites and the Tesla app
• Conduct initial probing and basic troubleshooting to quickly assess customer concerns and resolve straightforward issues
• Utilize internal systems to effectively route calls and inquiries to appropriate departments or escalate based on defined criteria
• Accurately document interactions and customer data within Tesla's CRM and Vehicle Support systems

What You'll Bring

Compensation and Benefits Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire :

2 medical plan options with $0 payroll deduction