Customer Support Technician

CD Newco LLC d / b / a Curve DentalProvo, Utah, United States, 84606

30+ days ago

Job type

Full-time

Job description

About Flex Dental :

Flex is an innovative and quickly growing software company that focuses on providing a great product and exceptional support and service. Flex's Software works directly with Dental Companies located in the United States.

This position has set hours, Monday - Friday, paid holidays, and full benefits. This position will require multi-tasking, cross department communication, and focuses on efficient and quick speed-to-resolution service.

Learn more at : https : / / flex.dental

Job Overview :

Product specialist for our applications for dental offices. (Tier 1)
Providing support via chat, email, talk, remote session(s) (multi tasking required)

Day to Day Operations :

Omni-Channel Support (Chat, Phone, and Email)

Internal collaboration with support, training, and billing departments

External collaboration with client's IT services / third parties

Engaging with clients as a product specialist for all needs (questions, troubleshooting, updates, etc.)

Individual and Team-Based Problem Solving

Working with Tier 2 / Escalation Support Representative

Connecting to clients via remote software

Required Experience :

Ability to work collaboratively with all team members, including : support, trainers, developers, managers, and administrators.

Ability to multi-task efficiently (providing multi-channel support simultaneously)

Critical thinking / Troubleshooting

Self Manage Workload (Prioritization, Time Management)

Ability to be self-directed, prioritize tasks, and organize overall workload.

Ability to work effectively in a fast-paced environment

Provide accurate and quick support

Preferred Experience :

Technical Support Background (2 years of customer service experience preferred)

Understanding of Windows Operating System(s)

Previous High Pace Work Experience

Experience with Multi-Channel Support

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Support Technician • Provo, Utah, United States, 84606

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