Jobs in Provo, UT

At CSE, we're all about creating a positive and personalized customer experience. We're seeking a skilled and enthusiastic remote Customer Experience Associate to join our team part-time and deliver exceptional service to our CSE Squad. This position requires availability to work at least 15 hours per week. The schedule will include at least 5 hours each on Mondays, Wednesdays, and over the weekend, and may require some holidays.

Key Responsibilities :

• Provide customers with personalized, accurate, timely, and empathetic support via social media, email, and live chat (no phone calls)
• Go above and beyond to ensure customer satisfaction and promote loyalty, while maintaining a positive, professional, and friendly attitude at all times
• Collaborate with your team to resolve complex customer issues
• Maintain accurate and detailed documentation of customer interactions
• Stay up-to-date on our products, policies, and procedures to provide the best possible service
• Meet or exceed performance metrics, including response time, customer satisfaction, and first contact resolution rates

Qualifications :

Salary : $18-20 per hour

Location : Remote, Utah preferred

Benefits :

If being in the business of changing lives makes you jump out of bed in the morning, and your qualifications and availability match our requirements, please give us an idea of your CSE knowledge and problem-solving skills by completing the questions below.