Manager

Starbucks Store Manager

Job Summary

The store manager is required to regularly and customarily exercise discretion in managing the overall operations of the store. In particular, a majority of time is spent supervising and directing the workforce, making staffing decisions (i.e. Hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring customer satisfaction and product quality, managing the store's financial performance, and managing cleanliness, safety and security within the store. The incumbent is responsible for modeling and acting in accordance with Starbucks and guiding principles.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following :

Leadership

• Setting goals for the work group, developing organizational capability, and modeling how we work together.
• Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team.
• Displays a customer comes first attitude by training and holding partners accountable for delivering legendary customer service.
• Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational organizational objectives.
• Manages with integrity, honesty and knowledge that promote the culture, values, and mission of Starbucks,
• Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations.
• Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.

Planning and Execution

Developing strategic and operational plans for the work group, managing execution, and measuring results :

Business Requirements

Providing functional expertise and executing functional responsibilities :

Team Building

Provide partners with coaching, feedback, and developmental opportunities and building effective teams :

Summary of Experience

Required Knowledge, Skills and Abilities

Core Competencies

Puts the customer first

Has a relentless focus on the customer. Understands what the customer wants and how to best deliver the experience.

Works well with others

Listens and communicates well with others within and outside of Starbucks.Creates a team environment that is positive and productive.

Leads courageously

Takes personal responsibility to do the right thing, and persists in times of challenge or uncertainty. Adapts quickly to change and makes timely, thoughtful decisions.

Develops continuously

Continuously seeks opportunities to improve self and others. Leads with trust, honesty and commitment to hire, coach and develop partners to achieve their potential.

Achieve results

Understands what drives overall business success and is accountable to prioritize and deliver quality results. Demonstrates knowledge of core products and processes to get desired results. Anticipates obstacles and takes action to prevent or minimize their impact.

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