Customer Service Manager - Americas

We are looking for a Customer Service Manager to join our team!

The Customer Service Manager - Americas leads the customer service team and ensures service levels are met or exceeded, while achieving agreed team targets (departmental targets), and harmonization of external requirements and internal targets.

In this role, the Customer Service Manager establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and absolute customer satisfaction by ensuring team performance. They will be responsible for securing (establishing and expanding) the customer relationship through customer-specific services (value added services), and monitoring and measuring service metrics to assist in developing standards, improvements, or changes to process, while making recommendations based upon customer feedback and requests.

If you're a strong communicator, experienced leader, and passionate about delivering best in class service, we'd love to hear from you.

PRIMARY JOB DUTIES AND RESPONSIBILITIES

Leading the sub-team of Customer Service

• Regular feedback meetings to assess performance
• Evaluation and implementation of suitable measures to promote performance for the further development of employees
• Team organization
• Ensuring compliance with the defined processes

Customer support

Creation of stock and delivery overviews

Complaints processing :

JOB SKILLS, EXPERIENCE, AND KNOWLEDGE REQUIREMENTS

BENEFITS :

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected by applicable law.