Veterans Preferred - Sales Support Specialist

Military Veterans are Encouraged to Apply.

R10040325 Sales Support Specialist (Open)

Location :

Charlotte, NC - Old Dowd Rd (Regional Office) - Management

How will you CONTRIBUTE and GROW?

If you are seeking a company that values its employees, encourages growth and development, and makes a global impact, Airgas is the place for you.

Join our team and be a part of an organization that is shaping the future of the gas and welding industry while fostering a culture of excellence and innovation.

The Division Sales Support Specialist will serve as a liaison between the Division’s National Sales Team and various internal departments, including Strategic Account Managers, Emerging Market Specialists, Regional Account Managers, National Account Managers, District Managers, Area Vice Presidents, Accounts Receivable, Customer Experience, and Operations.

The role’s primary objective is to coordinate non-customer-facing sales activities to support the South Division’s National Accounts team in achieving their targets.

• Coordinate activities to implement new customers and grow existing customer sites located in the South Division. Act as point of contact for activities related to account implementation plans and measure progress and growth against the target(s).
• Act as a single administrative point contact for order to cash requests related to National Accounts within the Division's four regions.
• Assist with price management activities (i.e. price verification, confirmation of fee obtainment, etc) to ensure adequate cost recovery and margin attainment.
• Report National Account participation and growth opportunities with local Account Managers to support sales and implementation initiatives.
• Coordinate with the Business Support Center (BSC) and the Strategic Accounts Business Management teams to support National and Cross Business Unit (XBU) accounts.
• Support the execution of XBU account portfolio management to aid in maximizing volume opportunity within the account portfolio owned by the South Division.
• Support the department with coordinating site surveys, audit coordination and / or open issues that require closure for National Accounts located in the South Division.
• Coordinate with appropriate individuals to resolve customer issues and escalations with a sense of urgency to contribute towards achieving timely resolution.
• Maintain and organize documents related to National Accounts in the Team Shared Drives.
• Support and promote the adoption of eBusiness platform initiatives within National Accounts.

Are you a MATCH?

To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and / or abilities required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Required Education :

• A high school diploma or equivalent.
• Additional post high school education and / or training preferred.

Required Length & Type of Experience :

• Two or more years in a customer service and / or sales-related role.
• Prior experience with SAP is preferred.
• Prior experience with Smartsheet

Knowledge, Skills & Abilities :

• Excellent customer service & communication skills.
• Working knowledge of Google platform : Sheets, Smartsheets, Docs, Slides, Gmail.
• Ability to work independently. under pressure with a sense of urgency to meet rigorous deadlines.
• Projects a professional disposition with the ability to communicate clearly and effectively for the purpose of explaining information to internal and external customers.
• Strong attention to detail.
• Ability to manage time and multiple priorities.

Physical Demands :

• The Employee may be required to remain stationary for extended periods of time.
• The Employee may occasionally be required to transverse through office and / or manufacturing locations.
• The Employee will frequently be required to actively listen and exchange information.
• The Employee will be required to observe and assess information received via computer.
• Requires frequent use of a computer and telephone.
• Extended periods of sitting and / or standing.
• Occasional lifting of 5 to 25 pounds.
• Occasional bending, stooping, crouching, reaching, grasping, feeling and repetitive motions.
• Flexible to work overtime as needed.

Work Environment :

• Work environment is mainly an office setting with minimal exposure to loud noises or temperature changes
• Some travel may be required based on business needs.

Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic.

We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

Equal Employment Opportunity Information

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster.

Airgas, an Air Liquide Company invites any applicant and / or employee to review the Company’s written Affirmative Action Plan or Policy Statement.

This plan or policy statement is available for inspection upon request.

Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at [email protected] .

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