IT Support Specialist

Job Description

Job Description

Benefits include 11+ days per year of paid time off, health insurance options, and a 401k for full time Team Members, plus a Team Member discount. Work schedules are flexible per the needs of the business. And we are closed on Sunday.

Summary : The IT Support Specialist is responsible for providing hardware and software technical support to all team members within the organization. They are also responsible for helping to maintain the company's computer systems and networks. The role requires a mix of technical expertise, problem-solving skills, and excellent communication abilities.

Responsibilities :

1. Logging, managing, and maintaining support requests.

2. Identify, diagnose, and resolve problems for users of all company computer software and hardware, network devices, and effectively communicating throughout the entire process.

3. Installation, Configuration, and Maintenance of desktops, notebooks, peripherals, and POS equipment such as scales, printers, and payment processing devices.

4. Installation, configuration, and maintenance of networking equipment such as switches, routers, and simple cabling.

5. Maintain inventory of hardware, software, and applications.

6. Software Testing, Installation, Configuration, and Maintenance

7. Contribute to and maintain documentation of hardware, software, configurations, systems.

8. Provide one-on-one end-user training as needed.

9. Any other tasks and duties as assigned.

Qualifications

1. 2+ years recent computer, server, and network troubleshooting experience (A+ certification or similar preferred)

2. Must be resourceful and able to take initiative in a dynamic environment.

3. Ability to effectively and efficiently troubleshoot technical problems.

4. Advanced knowledge of current Microsoft desktop and server operating systems

5. Advanced knowledge of computer and server hardware

6. Familiarity with basic network troubleshooting

7. Professional customer service skills

8. Strong written and oral communication skills

9. Proficient with Microsoft Office and Google Workspace.

10. Basic knowledge of computers, cabling, networking, communication, and help desk support is needed.

Physical, Travel, and Other Requirements

1. The position is based in Ventura, CA, but will require 20% - 25% travel to stores in the Southern California and Central Coast regions.

2. Must be able to lift and move equipment up to 50 pounds.

3. Must be available for work on the weekends