Bilingual Customer Experience Representative

A company is looking for a Representative, Customer Experience.

Key Responsibilities

Provide service support to members and providers through various communication channels

Conduct surveys related to health assessments and member / provider satisfaction

Document details related to inquiries and collaborate with internal / external departments

Required Qualifications

HS Diploma or equivalent combination of education and experience

1-3 years of sales and / or customer service experience in a fast-paced environment

Preferred : Associate's Degree or equivalent combination of education and experience

Familiarity with systems such as Microsoft Office, Salesforce, and CRM tools

Experience in a contact center environment is a plus