Sr Manager Distribution Operations

Job Description

About Kendra Scott

We are a fashion-lifestyle brand of big dreams, colorful confidence, and inspired design. Founded on Family, Fashion and Philanthropy, we believe that our employees and customers are the heart and soul of our brand, and that giving back is the truest form of success. Fashion meets innovation in the design of our two state-of-the-art facilities based in the heart of Austin, Texas, and overflows into the design of our growing retail environment across the country.

Position Overview

Reporting to the Director of Distribution Operations, the Senior Manager of Distribution Operations provides strategic leadership for outbound operations and is responsible for delivering on service-level commitments and financial goals by shaping labor and capacity strategies, driving process innovation, and fostering a high-performance workforce. The Senior Manager will partner closely to ensure outbound distribution capabilities align with enterprise priorities, enable growth, and enhance customer experience. This leader will oversee both outbound fulfillment operations and the administrative order management team, ensuring accuracy, compliance, and efficiency across all outbound processes. In addition, this leader will champion automation and continuous improvement initiatives, develop organizational talent, and provide executive-level visibility into distribution performance, risks, and opportunities.

Responsibilities

• Strategic Leadership : Define the vision for outbound operations, ensuring service, quality, and financial objectives are consistently achieved.
• Workforce & Talent Strategy : Own long-term workforce planning, including labor modeling, succession planning, and leadership development to build organizational bench strength.
• Capacity Planning : Develop scalable labor and capacity strategies for peak and non-peak periods, balancing workforce efficiency with customer and partner needs.
• Order Management Oversight : Provide strategic direction and oversight for the administrative order management team, ensuring accurate and timely execution of order uploads, WMS waving, routing, ASN transmissions, and other related activities that support outbound fulfillment.
• Financial Accountability : Manage the outbound operational and labor budgets and deliver cost-optimization initiatives while maintaining service excellence.
• Innovation & Continuous Improvement : Drive automation, technology adoption, and process re-engineering to improve efficiency, scalability, and accuracy.
• Contingency Strategy : Develop proactive plans to address unplanned workload demands, ensuring service levels are maintained while controlling costs.
• Cross-Functional Partnership : Partner with senior leaders across supply chain, merchandising, finance, logistics, and retail to align outbound operations with enterprise goals and revenue growth strategies.
• Data-Driven Performance Management : Own and communicate outbound distribution performance metrics—including SLA achievement, labor productivity, cost-to-serve, and risk analysis—through a regular reporting cadence to senior leadership.
• Chargeback Management : Lead enterprise-wide chargeback management by analyzing trends, identifying root causes, and partnering with Finance, Sales, and Operations leadership to design and implement long-term prevention strategies that protect revenue and strengthen compliance
• Root-Cause Problem Solving : Apply root-cause analysis to systemic issues and implement sustainable solutions that strengthen operational resilience.
• Enterprise Alignment : Consolidate and prioritize revenue-driving and cost-saving opportunities, ensuring executive buy-in and timely execution.

Knowledge, Skills, and Abilities

Qualifications

We are an equal opportunity employer and value diversity at our company.

Division

Distribution

Location

Corporate Office Employees

Position Type

Full Time

Zip Code

78744

City

Austin

State

Texas

Workplace Type

On-site

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