Field Service Engineer III in Wilmington

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Job DescriptionJob Description

The Field Service Engineer III is responsible for assisting with the design, production, installation, and maintenance of ESI’s cutting-edge e-beam processors and subassemblies, in accordance with ESI protocols. They will also work on the installation and maintenance of various ESI-manufactured Electron Processors and Ultraviolet systems, and assist with various trainings.

Essential Duties and Responsibilities : To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sets up, adjusts, and operates standard and custom-built electronic instruments to measure the performance of electronic circuits and sub-systems.
• Test circuit cards and sub-assemblies used on the Electron Processors.
• Troubleshoot to the component level and repair electronic circuits and subsystems returned by the customer.
• Assist in the mechanical assembly of the Electron Processor.
• Follow and assist with the maintenance of written procedures to test, calibrate, and record data associated with new Electron Processor units and Ultraviolet systems, in accordance with ESI-established ISO directives and quality procedures.
• Install and maintain all types of ESI-manufactured Electron Processors at the customer’s facility.
• Perform on-site dosimetry test.
• Provide on-site customer training, maintenance, and safety training for operators.
• Provide limited customer support via telephone in diagnosing malfunctions with the equipment.
• Assist in the development of new test procedures and the revision of existing procedures.
• Communicate effectively and assist engineering regarding changes, upgrades, and R&D projects.
• Using established procedures to initiate corrective action for design or documentation discrepancies.
• Provide on-site customer training for operators and maintenance personnel on ESI equipment.
• Write detailed technical reports on service calls and installations in a timely manner
• Provide assistance and training for newly hired field service engineers.
• Proficient with using the ESI business system to identify part numbers and to support testing of new equipment.
• Maintain up-to-date knowledge of Electron Processors, Ultraviolet systems and related technology.
• Knowledge of ESI system software and its interface with customer equipment.
• Work closely with the Engineering department.
• Identify and document successful ISO and quality initiatives, improvements, and potential areas for improvement.

Competencies : To perform the job successfully, an individual should demonstrate the following.

Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.

Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Planning / Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.

Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.

Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.

Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education / Experience :

Ability :

Mathematical Ability :

Reasoning Ability :

Computer Skills :

Supervisory Responsibilities :

This job has no supervisory responsibilities.

Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, stand, walk; Use hands or fingers, handle or feel; Reach with hands or arms; Climb or balance; Stoop, Kneel, Crouch or crawl; Talk or hear. The employee must frequently lift and / or move up to 50 pounds.

Vision requirements for this position include close vision.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

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