Summary of Position:
The Front Desk Agent is responsible for providing welcoming, friendly, efficient, resourceful and hospitable service at the front desk, including arrival, departure, and guest resolution.
Essential Functions:
Qualifications:
Education: High School Graduate or equivalent required; college education highly preferred
Experience: Prior experience in a similar role in a hospitality environment.
Certificates or Licenses: N/A
Knowledge, Skills, and Abilities:
Personal Characteristics:
Working Conditions:
Attendance as scheduled is a critical element in all positions at The Scott Resort & Spa.
The Scott's leaders and employees believe each guest should be treated with respect and professionalism. We create unique experiences by warmly and genuinely inviting our guests to return. In order to be successful at The Scott, employees must share both our Purpose (Making space for genuine hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious). This includes possessing and demonstrating the highest level of courtesy and respect for both internal and external guests. Our fun, friendly, enthusiastic and empowered employees treat every guest as if they were our only guest. A true customer focus is essential to success with our property.
Front Desk Agent • Scottsdale, AZ
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