Customer Experience Supervisor I - Countryside Mall

Customer Experience Supervisor

As the Customer Experience Supervisor, you are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service, leading company training initiatives, and delivering company checkout experience strategies. Primary responsibilities include customer service and sales, cashier performance, line management and checkout standards, human resources / people management, and performance standards. Core competencies include embracing a growth mindset, thinking critically, demonstrating leadership, taking accountability, and implementing with excellence. If eligible, we offer a competitive benefits package including medical / dental / vision, term life insurance, paid vacation / holidays, and 401(k) with company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. The company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. Pay range USD $20.00 / hr - USD $25.00 / hr.