Consult Coordinator

Job Description

Job Description

Salary : Job Summary :

The Consult Coordinator serves as the first point of contact for potential clients, playing a critical role in creating a positive initial experience. This position involves speaking with prospective clients to assess their needs, providing general information about the family law process, coordinating consultations with attorneys, and facilitating payment and intake. The ideal candidate will be empathetic, persuasive, and detail-oriented, with a strong background in customer service or sales.

Duties / Responsibilities :

• Serve as the voice of the firm, speaking with prospective clients in a professional and compassionate manner.
• Gather preliminary information from callers and assess their needs to determine alignment with the firms services.
• Explain the consultation process.
• Schedulea consultation with an attorney best suited tothe potential clientscase.
• Create leads and maintain accurate and detailed intake records within the firms system.
• Take and process payments for consultations.
• Handle emotional or upset callers with empathy while maintaining professionalism and control of the conversation.
• Keep conversations on track to ensure all necessary information is gathered in a timely and efficient manner.
• Follow up on pending consult leads to assist in setting appointments.
• Perform additional duties as assigned, supporting the team and ensuringpotentialclient needs are met.

Required Skills / Abilities :

Education and Experience :

Physical Requirements :

Coker, Robb & Cannon is an equal opportunity employer.In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. CRC prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. CRC conforms to the spirit as well as to the letter of all applicable laws and regulations.