Mid Market Account Executive

Who We Are

At Serval, we’re building the AI platform for IT teams. Our goal is to take on legacy players like ServiceNow, a $230+ bn company, by deploying AI agents to resolve IT issues instead of humans.

Serval “automates the automation,” using a natural language-to-code workflow builder and AI agents that discover and deliver automations for tedious IT workflows.

Our mission is to free IT departments from the #helpdesk channel by creating the simplest way to automate employee onboarding / offboarding, software access management, and the long tail of employee requests. Long term, our vision extends to developing a universal workflow automation platform for all business functions.

Serval was founded by product and engineering leaders from Verkada and is backed by industry-leading investors like First Round, General Catalyst, Alt Capital, and Box Group.

Role Overview

As a Mid-Market Account Executive, you’ll join our founding go-to-market team and own the full sales cycle — from outbound prospecting through close — for multi-stakeholder IT and Security deals. You’ll partner closely with our founders, product, and engineering teams to shape Serval’s commercial motion and define how AI transforms IT operations.

This role is ideal for a high-performing seller who’s thrived in fast-growing SaaS environments, loves building from zero, and wants to play a meaningful role in defining a category.

What you’ll do

• Own the full sales cycle — from pipeline generation to close — across key accounts.
• Develop deep customer understanding, mapping IT and Security org structures and aligning multiple stakeholders around business value.
• Deliver consultative, technical demos that showcase how Serval’s AI agents automate workflows across onboarding, access, and service requests.
• Collaborate cross-functionally with product, marketing, and engineering to shape roadmap and messaging based on customer feedback.
• Run a disciplined sales process : consistent pipeline hygiene, crisp next steps, and accurate forecasting.
• Contribute to GTM playbooks — refining outbound motions, ICP definitions, and sales collateral.
• Represent Serval at industry events and customer meetings (travel ≈ once per quarter).

What you’ll need

Bonus Points

What We Offer

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