Account Manager

Account Manager

Appcast is the global leader in programmatic recruitment advertising technology and services. With advanced technology, unmatched market data and a team of the industry's best recruitment marketers, Appcast's technology and services manage job advertising annually for enterprise clients across industries. Headquartered in Lebanon, N.H. with offices in the U.S., Canada and Europe. Appcast is part of the Stepstone group, a leading digital recruitment platform that connects companies with the right talent and helps people find the right job.

Job Description

The Account Manager is responsible for maintaining relationships with Appcast clients, managing their advertising spend, and helping them maneuver and operate through Appcast's software solutions and managed service offerings. This position will manage a portfolio of client accounts, building their expertise in client needs, and becoming an extension of their team. The Account Manager will work with clients to leverage Appcast's data and strategic capabilities to deliver the results, serving internally as the client's advocate and externally as the client's true partner.

Job Responsibilities

• Build and maintain strong, meaningful relationships with clients as their main point of contact, advocate, and partner.
• Own a portfolio of client accounts, gain a deep understanding of each client's desired outcomes, and work with internal partners to drive the client's desired KPI's and outcomes.
• Track and manage client advertising spend on a daily, weekly, and monthly basis, proactively identifying budget issues and proposing solutions to clients.
• Provide media and marketing research that addresses client needs and leverage those insights to build multi-channel advertising campaigns and make strategic recommendations that will lead to outcomes exceeding client goals.
• Perform complex data analysis, derive insights, and present reports to clients in a way that builds partnership and an understanding of the value Appcast delivers their organization on a regular cadence which may include but is not limited to weekly status update meetings and quarterly business reviews.
• Partner cross-functionally with the product, and development teams to investigate bugs and technical issues, and solve client facing issues while building technical understanding of Appcast's product suite.
• Partner with strategy and sales teams to build and present business cases for evolving client product mix by expanding and exceeding client's goals.
• Empower clients with the education and information they need to successfully understand campaigns and data within the Appcast platform, including keeping clients up to date with product enhancements, changes, or technical issues.
• Exceed client expectations for customer service in every client interaction by overcommunicating and overdelivering in response to client inquiries.
• Lead quarterly business reviews including data collection, interpretation, storytelling and presentation.

Qualifications

Education and Experience

Travel Requirements

Fair Labor Standards Act Status

Expected Salary Range : $57,500-$96,000

All your information will be kept confidential according to EEO guidelines.

Appcast is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.