The Customer Service Representative is responsible for representing Anticimex Carolinas in a courteous, professional manner. The Customer Service Representative will develop positive relationships with our clients promoting Anticimex Carolinas as the premier company within our industry.
Provide stellar customer service from the greeting to the conclusion of the call.
Displays warm greeting, shows empathy, demonstrates a sense of urgency appropriately to customers.
Provide service as stated in the service agreements to our clients in a professional, prompt, courteous manner.
Schedule appointments for our customers in a timely and efficient manner and communicate appointment details including day and time of appointment to our customers.
Routing technicians and sales people when scheduling appointments
Help customers understand their account ensuring satisfaction.
Enter clients' information accurately into the computer.
Maintain Pestpac consistent with Anticimex Carolinas standards. This includes processing all tasks, calls, and leads.
Process cash payments that are received by the Customer Service Center or the branch.
Monitor phone software to ensure that incoming calls have minimal to no wait times low, voicemails checked.
Provide back-up support to the incoming calls for the Inside Sales team.
Document and escalate infractions reported by our customers.
Comply with all company policies and procedures with all employees.
Participate in customer service projects on behalf of the department.
Encourage and foster a harmonious workplace with a positive attitude.
Collaborate with team members as needed.
Maintain acceptable attendance and tardiness records.
Other duties as assigned
Competency/Position Requirements: Knowledge, Skills, & Abilities
Exceptional verbal and written communication skills
Committed to accuracy
Ability to demonstrate flexibility when needed
Ability to work effectively in PestPac
Exceptional customer service disposition
Experience with the MS Office Suite (Excel, Word, PowerPoint, Outlook) required
Education/Experience:
No experience required.
Previous customer service experience strongly preferred.
Previous experience with heavy incoming call volume is preferred.
Must be able to walk, sit, stand, & and use the computer and phone for extended period of times.
Ability to work two Saturdays per month as needed.
This list may not be all inclusive.
Physical and Mental Demands
Occasional Demands (1-33%) Frequent Demands (34-66%) Constant Demands (67-100%)
Lifting (up to 10 lbs)
Carrying
Standing Analyzing Focus for Extended Periods Sitting Typing Talking Reading
FLSA Status: Non-Exempt
Reports to: Team Lead or CSC Supervisor
Direct Reports: None
Customer Service Representative • Matthews, NC, US
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