ServiceNow - HR Service Delivery (HRSD) Manager - Tech Consulting
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Location : Anywhere in Country
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
Key Responsibilities
As a Manager in Technology Analysis, you will play a pivotal role in managing and delivering complex technical initiatives. You will face challenges that require innovative problem‑solving and analytical skills, providing you with opportunities to grow and learn in a dynamic environment. This role is based in Anywhere in Country, with regular travel required to meet client needs.
- Lead workstream delivery and ensure effective management of processes and solutions.
- Track deliverable completion and project status, ensuring alignment with performance objectives.
- Actively participate in client working sessions, leading workstreams from planning through execution and closure.
Skills and Attributes for Success
Act as an engagement or workstream lead across all aspects of a ServiceNow HRSD project and solution delivery including design, configuration / development, testing and deployment phases.Ability to manage and mentor a multi‑disciplinary team of 5‑10+ resources including offshore resources (consultants, developers, and testers).Ability to build and foster client relationships and demonstrate the value of EY services.Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.Provide guidance and industry‑leading practice expertise for ServiceNow HRSD process implementations, including how specific business objectives can be met through process and technology transformation.Ability to analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps.Ability to lead client process and design sessions and facilitate requirements workshops with functional and / or business process area subject matter resources.Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs.Ability to support pre‑sales efforts including creating proposals and estimates.Ability to create high‑quality deliverables and project artifacts.To Qualify for the Role, You Must Have
A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.Typically, no less than 4‑6 years relevant ServiceNow HRSD project experience.ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).Minimum of one of the following ServiceNow certifications :ServiceNow Certified Implementation Specialist – HR Service Delivery5+ years of Big 4 or equivalent consulting experience.Excellent soft skills – executive communication (written / verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.Experience leading teams and supervising others.A driver’s license valid in the U.S.Ability to travel to meet client needs.Ideally, You’ll Also Have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).Performance analytics and reporting experience – certifications are a plus.Employee Center and Workplace Service Delivery experience – certifications are a plus.Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).What We Look For
We seek individuals who are not only technically proficient but also possess the qualities of a leader. Top performers are proactive, adaptable, and committed to continuous improvement. They thrive in collaborative environments and are passionate about delivering exceptional results for clients.
What We Offer You
We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $142,600 to $261,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.Join us in our team‑led and leader‑enabled hybrid model. Our expectation is for most people in external, client‑serving roles to work together in person 40‑60% of the time over the course of an engagement, project or year.Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter / Summer breaks, Personal / Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well‑being.Are you ready to shape your future with confidence? Apply today.
EY accepts applications for this position on an on‑going basis.
For those living in California, please click here for additional information.
EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi‑disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity / expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
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