Smart Hands IT Contractor (Onsite Helpdesk / Tier 1 Support)

Job Description

About Boston Managed IT

We're a fast-growing, security-focused MSP supporting small to mid-sized businesses with premium IT services, cybersecurity, and on-call expertise. Our clients rely on us to extend their IT capabilities-remotely and on-site.

To meet growing demand, we're expanding our Smart Hands Contractor Network. These contractors are trusted boots-on-the-ground, delivering on-site technical support and Tier 1 helpdesk services to our clients-under our brand and with our remote team backing you up.

What You'll Be Doing

You'll be dispatched to local client sites to act as on-site Tier 1 support-executing tasks that require physical presence, while coordinating with remote engineers and client IT leads.

Typical responsibilities include :

• Troubleshooting workstations, printers, network drops, AV setups
• Installing or replacing hardware (laptops, monitors, docks, peripherals)
• Imaging or reimaging devices using USB or cloud deployment tools
• Assisting users with basic software or login issues (Microsoft 365, VPN, MFA)
• Tracing and testing Ethernet ports and patch panels
• Documenting serial numbers, labeling hardware, and updating asset logs
• Acting as the local hands for remote engineers during deployments or escalations

Requirements

What We're Looking For

Benefits