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Training Delivery Specialist

Training Delivery Specialist

Strategic Staffing SolutionsSan Antonio, TX, United States
21 hours ago
Job type
  • Temporary
Job description

Training Delivery Specialist

Location : San Antonio, TX (Onsite)

Pay Rate : $40 / hr, W2 ONLY

Duration : 12 Month Contract

Short Description

The Training Delivery Specialist will deliver and support the Claims University Perform and Sustain Leadership Development Program . This role involves coaching front-line and mid-level managers, facilitating training sessions, and helping to drive leadership and performance improvement initiatives within the contact center organization.

Key Responsibilities

  • Coach managers on effective time management, prioritization, team leadership, and performance development.
  • Facilitate group learning sessions, workshops, and small focus groups to reinforce leadership behaviors.
  • Support directors in implementing Claims University programs and provide coaching feedback.
  • Prepare and deliver presentations using MS Word, PowerPoint, and Excel .
  • Analyze and report program results and progress using Excel and PowerPoint.
  • Communicate updates and outcomes via written documentation, email, and in-person meetings.
  • Promote a culture of continuous improvement and celebrate team success.

Required Skills & Experience

  • 1–2 years of coaching experience using proven coaching techniques.
  • Proven training facilitation and adult learning expertise.
  • Strong communication and presentation skills (written and verbal).
  • Proficient in Microsoft Word, PowerPoint, and Excel .
  • Experience leading small group sessions and meetings.
  • Ability to work autonomously while collaborating with leadership.
  • Strong organizational skills and comfort with ambiguity.

    • Ideal Candidate Profile

  • Thinks both abstractly and concretely , attends to details, and thrives in dynamic environments.
  • Task-oriented but highly collaborative.
  • Skilled in coaching, communication, and performance improvement in contact center or leadership development settings.
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    Training Specialist • San Antonio, TX, United States