AI Solutions Architect

AI Solutions Architect JD

Three major programs in scope :

Guided Personal Service (GPS) program A large solution Scaled Agile framework-based (SAFE) program consisting of 3+ agile release trains. Primary stakeholders support our Healthcare member and provider contact centers. We are in year 7 of a multi-year journey to expand support for additional lines of business in support of our business team's mission. We are currently focused on integrating Medicaid into GPS.

Member Experience (MX) A single Agile Release Train SAFE program with the goal of increasing the satisfaction and decreasing friction of Aetna's members through timely digital communications, enhanced digital experience and data / analytics.

Your Aetna Virtual Assistant (YAVA) / Live Chat A hybrid / SAFE program with the objective of delivering a world class voice / chat self service capability replacing our heritage IVR's with Conversational AI.

Required Skills :

• Architectural / technical experience with Gen AI (RAG / chain frameworks, Vector DB searches and embeddings, Agentic AI, etc.)
• Architectural / technical expertise with cloud especially GCP, Azure, AWS (native, cloud agnostic, container, etc offerings) and cloud / SAAS systems integration.
• Experience designing REST APIs that facilitate a strong developer experience or simplify systems integration.
• Experience designing systems that leverage Kafka for messaging / streaming.
• Experience with RDBMS and / or NoSQL databases (i.e. MongoDB). Understands the benefits and trade-offs of both. Familiar with normalization and denormalization, sharding, and other data-centric patterns
• Experience with the design and development of complex systems; employs a disciplined and rigorous approach
• Adept at requirements analysis, estimation, systems and application design, and testing
• Familiarity with popular Design Patterns.
• Excellent collaboration, influencing, and consensus-building skills. Ability to work with persons in all job functions (e.g. product, program, developers, etc).
• Excellent verbal and written communications
• Ability to manage multiple competing priorities with minimal supervision. Self-directed
• A great team player, with demonstrable experience delivering superior software products via Agile methodologies
• Experience on an Agile team
• Experience with modern languages, frameworks, and technologies such as Java, JavaScript, Node.js, messaging queuing infrastructures, as well as cloud and on-premise infrastructure and services
• Experience with distributed computing architectures, including race conditions, parallelism, and concurrency control
• Meeting facilitation with stakeholders, partners and team

Desired Skills