Program Manager - Tribal & Rural Health

Program Manager - Tribal & Rural Health

CareMessage is seeking a strategic and highly experienced Program Manager for Tribal & Rural Health to proactively cultivate and manage relationships in the Tribal and Rural Health Market. This role is pivotal in driving adoption, engagement, acquisition, and retention in an emerging market for CareMessage, directly impacting CareMessage's ability to achieve health equity at scale. This role will collaborate closely with internal teams, aligning closely with Implementation, Product, and Leadership to deliver measurable outcomes and exceptional customer experiences.

This role builds on the expectations of a Customer Success Manager while expanding into strategic account management, combining scaled strategy with 1 : 1 sales and relationship management. It is ideal for a candidate with high ownership, outcome orientation, and comfort navigating resource-limited, equity-focused organizations. Candidates with direct experience working with Tribal Health organizations and the ability to build trust at multiple levels within complex healthcare networks will thrive in this position.

We are looking for a strategic, mission-driven professional who thrives at the intersection of customer success, healthcare innovation, and health equity. You excel at building and nurturing complex, high-impact relationships with FQHCs, Tribal Health partners, and rural health organizations. You bring the experience and insight to translate organizational priorities into measurable outcomes.

You use data not just to track metrics, but to tell compelling stories of impact that influence stakeholders, drive adoption, and improve patient outcomes. You think strategically, act decisively, and collaborate across teams to deliver meaningful results. You are energized by solving complex challenges, advancing equity in healthcare, and seeing the tangible difference your work makes for underserved populations. With exceptional communication and strategic thinking skills, you drive customer success initiatives proactively, improving adoption, satisfaction, and retention across our largest accounts.

Strategic Customer & Partner Management

• Own relationships with our largest customer accounts (>

60,000 patients), our Tribal Health Organizations, and our Tribal Health partners from Sales, post-implementation, and through renewal, ensuring alignment to strategic priorities and maximizing impact.

Cross-Functional Alignment & Leadership

Customer Experience Initiatives

Data-Driven Impact Reporting & Storytelling

Qualifications