Customer Service Representative & Marketing Coordinator

Description

Are you passionate about animals, people, and creating exceptional client experiences—with a creative edge?

2nd Street Animal Hospital is seeking a friendly, motivated, and detail-oriented Customer Service Representative (CSR) & Marketing Coordinator to join our growing team in the heart of Philadelphia.

This hybrid role is approximately 80% client service and 20% marketing / outreach , ideal for someone who thrives in a fast-paced, service-driven environment but also enjoys helping to grow our hospital’s community presence and referral network over time.

2nd Street Animal Hospital is a state-of-the-art, AAHA-accredited facility offering advanced surgical care, avian and exotic medicine, and comprehensive diagnostic imaging. Our mission is simple : to provide compassionate, high-quality care to pets and peace of mind to the people who love them.

What You’ll Do :

Client Service (Primary – 80%)

• Serve as a welcoming, professional first point of contact for clients—in person, by phone, and via email
• Schedule appointments, manage patient check-ins / outs, and process payments with accuracy and care
• Assist with communication between clients, referring veterinarians, and our medical team
• Support specialty and referral cases by ensuring efficient scheduling and seamless communication
• Maintain a calm, empathetic demeanor in a fast-paced environment

Uphold our client experience standards through teamwork, kindness, and attention to detail

Marketing, Outreach & Referral Coordination (Secondary – 20%)

You’re a Great Fit If You :

Are organized, compassionate, and an excellent communicator

Have an interest or light experience in marketing, outreach, or social media

Are eager to learn and expand into a community / liaison role over time

🌟 Bonus Points

Benefits

Innovetive Petcare owns and operates veterinary practices across the country. Our clinics benefit from our tools, resources, and a dedicated support team to help veterinary practices prosper and grow. We run a successful business so our veterinarians can focus on providing exceptional patient care. We want our veterinarians and staff to enjoy a better work-life balance, a strong, supportive community, and ongoing training and career development.

At Innovetive Petcare, it all begins with an unparalleled team. From the veterinarians, veterinary technicians, practice managers, and administrative staff at our clinics to the driven support team in our home office, our team is passionate about pet health. We are a culture-first company, working to redefine the veterinary lifestyle to allow professionals to advance through their veterinary medicine careers without burning out. We don’t just talk about it; we live it!

Equal Opportunity Employer Policy

Innovetive Petcare is an Equal Opportunity Employer and a member of E-Verify.  We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.