Sr Customer Experience Professional

Job Description

Join us in shaping the future of aerospace innovation in Arizona!

Honeywell Aerospace, headquartered in Phoenix, is a global leader in aviation technology and industrial innovation. With a legacy of engineering excellence, Honeywell designs and manufactures advanced solutions for aircraft engines, avionics, and connected systems that power thousands of aircraft worldwide.

At Honeywell, we believe in building a smarter, safer, and more sustainable future. Our culture is rooted in operational excellence, customer-first thinking, and context-driven empathy-values that guide every interaction and innovation.

Named one of Arizona's top employers, Honeywell Aerospace continues to grow by fostering collaboration, embracing digital transformation, and driving progress across industries-from defense and logistics to healthcare and energy. Whether you're passionate about technology, service, or leadership, Honeywell offers a dynamic environment where your voice matters and your impact is real.

As a Senior Customer Experience Professional at Honeywell, you'll be instrumental in elevating the experience for our Aircraft on Ground (AOG) customers. This position calls for close collaboration with cross-functional teams and senior leadership to pinpoint improvement opportunities and drive strategic initiatives that enhance our customer experience.

You will report directly to our Sr. Customer Experience Manager and you'll work out of our Phoenix, AZ location on a Hybrid work schedule after the completion of training.

Training will be held Monday - Friday, 8 : 00am-5 : 00pm for the first 90 days. Upon completion of the training, the shift schedule will transition to a 2 nd shift which will begin between 10am and 12pm and end between 6 : 00pm and 8 : 00pm. (Schedule subject to change)

In this role, you will impact driving operational excellence, improving customer satisfaction, and ensuring the organization delivers a world-class customer experience.

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.